Analyst, NOC Optimization at IHS Towers

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.

Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the position below:

Job Title: Analyst, NOC Optimization

Location: Nigeria

Key Roles & Responsibilities
Quality Assurance:

• Manage information gathering and documentation.
• Support system automation and manage reporting.
• Ensure reports are delivered as per standards and quality required.
• Act as custodian for user acceptance tests (UATs).
• Conduct quality checks in WIP environment.

Network Intelligence & Analysis:

• Provide data intelligence through reporting and recommendations by generating reports  from multiple data sources in existing databases and systems.
• Provide clear expression of data and analysis results to stakeholders.
• Prepare and update network intelligence (optimization) dashboard with continuous tracking and evaluation of status.
• Define and update appropriate metrics to measure Service Level Agreements (SLAs) related to network optimization reporting and monitoring.
• Continuously monitor compliance with SLAs against set expectations, escalating breaches (if any) and periodically preparing SLA compliance report.
• Develop and manage the threat register with continuous monitoring and escalation of breaches (if any).

Reporting:

• Deliver weekly reports on all network threats.
• Commit to, and follow up on, timelines related to threat avoidance.
• Deliver weekly dashboard reports on network threats and possible avoidance.

Experience & Qualifications Required

• Bachelor's degree in Engineering, Project Management, or relevant discipline.
• +4 years' post-NYSC work experience in a telecoms or Network Operations Centre environment.

Organizational Competencies:

• Customer Focus
• Innovation
• Integrity
• Be Bold 

Functional Competencies:

• Network Performance Management
• Network Operations Management
• Computer & Information Management
• Proble Solving
• Data Analysis & Reporting

Application Closing Date
23rd August, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online