Ticketing & Issuing Manager at Ashton & Dave Travels and Holidays Limited

Ashton & Dave Travels and Holidays Limited is a professional travel, holiday and Logistics services organization is led by a group of professionals whose aim is to provide clients with services that exceed their expectations. Ashton & Dave travels and holidays limited is incorporated under the "Companies and Allied Matters Act 1990 (RC 713420)" and an IATA accredited travel management company working as a professional and reliable entity.

We seek applications from qualified candidates for the position below:

Job Title: Ticketing & Issuing Manager

Location: Lagos

Responsibilities

• Prospecting, qualifying, developing and closing sales opportunities within a defined territory, especially in Lagos.
• Evaluating, Booking, Ticketing, Refunds, etc.
• Forecasting and tracking of sales opportunities.
• Achieving sales targets.
• Understanding industry trends, product capabilities and customer requirements.
• Oversees Partner Relation with Airlines, Hotels, car rental partners, Tourism partners, etc. in terms of deals, promos, discounts, etc
• Establish Executive level, long term customer relationship for future cross - sell and up - sell opportunities/other services required. Eg. Hotels, pick up, travel packages, Local Transport, Visa, insurance, etc.
• Ensuring customer satisfaction in the areas of post ticket customer service, pre and post Travel customer service
• Provide daily sales Report with zero error rate in ticket issuance
• Provide daily customer feedback form,
• Provide weekly Report

Qualifications

• Minimum of OND in any approved Polytechnic and course
• Minimum of ten years of ticket booking, issuing, reissuing, revalidating, cancelling, etc experience in the Tourism industry is critical and COMPULSORY.
• Experience in at least two of the Global Distribution Systems (GDS _ Amadeus/Sabre/Galileo) is CRITICAL AND COMPULSORY.
• Experience in Microsoft applications especially, Word, PowerPoint and Excel will be an added advantage
• Must presently be working with any Traveling Agency with the designation of at least Assistant Ticketing & Issuing Manager or Assistant Operations Manager. Applicants below these levels should not apply or else their applications will automatically be discarded.
• Experience in Sales and Marketing, and closing deals.
• Experience in Tours and Hotel booking is also critical
• Outstanding passion for customer service and hospitality
• Proven experience leading teams and managing operations
• Must have International Passport and also passion for Travels
• IATA Certification would be an added advantage.

Remuneration
Very, very attractive and negotiable.

Application Closing Date
30th August, 2019.

How to Apply
Interested and qualified candidates should send their Resume to: dtariah@ashtondavetravels.com using the "Job Title" as the subject of the mail.

Note: Kindly adhere strictly to the Job Description (JD) requirements. CV without the required Tourism experience will be discarded.