Front Office Manager at a 5 Star Hotel - Rovedana Limited

Posted on Fri 06th Sep, 2019 - hotnigerianjobs.com --- (2 comments)

Rovedana Limited - Our client, a 5 Star Hotel in the hospitality industry is currently recruiting suitably qualified candidate to fill the position below:

Job Title: Front Office Manager (Hotel)

Location: Lagos

Job Descriptions

We are in needs of a Front Office Manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests’ services.
As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Responsibilities

Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)
Train, supervise and support office staff, including receptionists, security guards and call center agents
Schedule shifts
Ensure timely and accurate customer service
Handle complaints and specific customers’ requests
Troubleshoot emergencies
Monitor stock and order office supplies
Ensure proper mail distribution
Prepare and monitor office budget
Keep updated records of office expenses and costs
Ensure company’s policies and security requirements are met

Requirements

A minimum of 10 Years of relevant experience
Proven work experience as a Front desk manager or Reception manager
Hands-on experience with office machines (e.g. fax machines and printers)
Thorough knowledge of customer service, office management, and basic bookkeeping procedures
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Good organizational and multitasking abilities

Application Closing Date
30th September, 2019.

How to Apply
Interested and qualified candidates should send their CV to: resume@rovedana.com with the subject of the email as 'Front Office Manager".

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