Front Office Manager at De Santiago Milan Hotel & Suites

De Santiago Milan Hotel and Suites is a top-class Luxury hotel with elegant and glamour. Starting from the lobby of the hotel to the elegantly finished rooms, the interior provide a comfortable and unmatched experience. Our hotel is primed for corporate, business and leisure travelers, offering superior services and excellent facilities.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Lagos

Core purpose of the Job

• Directly Manages all front office personnel and ensures proper completion of all front office duties.
• Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
• Prepare monthly reports and budget for front office department.

Task Complexity

• Ensure smooth operation of the front office; follow up with satisfaction with guest related issues.
• Check-in and check-out, coordinate all guests’ requests, inform them of hotel service, features and room amenities.
• Maintain a positive attitude that will provide team work within the organization and must possess and display high level of personal standard.
• Effective management of guest relations, ensure that 90% of guests leave good reviews and feedback.
• Develop and implement annual guest satisfaction strategy with cooperation and collaboration of the entire team.
• Manage the Hotel Database.
• Ensure each and every guest is treated in a warm, friendly, efficient and accurate manner.
• Conduct routine checks on machines and equipment to ensure proper running of the front desk.
• Ensure porters carry out their functions effectively and efficiently, provide assistance with guest luggage.
• Liaise with other departments on behalf of guest.
• Strict implementation of sales processes and procedures.
• Effective management of room sales.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

Job Specification
(Experience & Training) Academic and Professional:

• First Degree from the Arts, Sciences or Humanities.
• Minimum of four (4) years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.

Skills:

• Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
• Ability to spot and resolve problems efficiently.
• Mastery in delegating multiple tasks.
• Communication and leadership skills.
• Up to date with food and beverages trends and best practices.
• Ability to manage personnel and meet financial targets.
• Guest-oriented and service-minded.
• Attitude: Must be Friendly, honest, transparent and diligent in all dealings.

Remuneration
N80,000 monthly.

Application Closing Date
18th September, 2019.

How to Apply
Interested and qualified candidates should send their Applications and CV to: [email protected] using the Job Title as subject of the email.

Note: Only qualified candidates will be contacted.