Operations Manager at De Santiago Milan Hotel and Suites

De Santiago Milan Hotel and Suites is a top-class Luxury hotel with elegant and glamour. Starting from the lobby of the hotel to the elegantly finished rooms, the interior provide a comfortable and unmatched experience. Our hotel is primed for corporate, business and leisure travelers, offering superior services and excellent facilities.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lagos

Core Purpose of the Job

• Oversee the entire operations of a lodging establishment, including human resources, housekeeping, security, public relations, food service, sales and finances.
• It is the hotel operations manager's job to deal effectively with customers, bosses and staff workers while keeping the hotel running smoothly.

Task Complexity

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running this hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine. operational matters, sales targets, and action taken for service recovery, and also any staff issues.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc.)
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.) with the F & B Manager & Chef.
• Inspecting all departments for SOP implementation.
• Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.

Job Specification/Qualification (Experience & Training)

• First Degree in Finance, Hospitality or Hotel Management, Business Management.
• Previous experience in an Operations / Managerial role for about 6 - 8 years.

Remuneration
N200,000.00 Monthly.

Application Closing Date
18th September, 2019.

How to Apply
Interested and qualified candidates should send their Applications to: chidinma.anya@outlook.com using the Job Title as subject of the email.

Note: Only qualified candidates will be contacted.