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Client Services Manager at Demz Analytics

Posted on Fri 13th Sep, 2019 - hotnigerianjobs.com --- (0 comments)


Demz Analytics is a software develoopment company with focus on building data driven applications and data science products.

We are recruiting to fill the position below:

Job Title: Client Services Manager

Location:
Lagos
Reports to: COO
Commitment: Full time

Job Description
  • The Client Services Manager (CSM) ) is a dynamic professional responsible for overseeing all customer relations at our company. Our Company is on a mission to help our customers succeed by enabling the safe use of social media while protecting the enterprise from unnecessary risk and remaining compliant.
Responsibilities
  • Interact with the Company’s current and potential customers
  • Compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media
  • Managing workflows and access controls
  • Analyzing data and schedules to suggest new processes and procedures
  • Create reports and dashboards based on requirements
  • Tracking daily tasks, measuring and reporting of all activities at a customer level
  • Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Requirements
  • Experience working with global banks and/or large global companies
  • Bachelor's degree required (Equivalent Salesforce work experience may be considered.)
  • 2+ years of relevant Salesforce experience
  • Experience working in a FinTech
  • Track record retrieving and analyzing data using Excel, Salesforce.com, other CRM or data management/BI systems
  • Strong business analysis and functional experience with quantitative, analytical and organizational skills
  • Previous experience working in a SCRUM or agile environment preferred
  • Strong understanding of Salesforce.com best practices and functionality
  • A documented history of successfully driving projects to completion
Skills:
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong attention to detail and excellent problem-solving skills
  • Exceptional verbal and written communication and presentation skills
  • Fluent in written and verbal English
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts and decompose high-level information into details
  • Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365
  • Ability to work as part of a team, build strong relationships, solve problems, improve processes, analyze trends, identify efficiencies, and champion change.
  • Experience using Salesforce data tools
  • Experience working with large-scale, complex datasets
  • Ability to understand and articulate complex requirements
Benefits of working with us
  • Competitive salary
  • Professional Development
  • Flexible work hours
  • Accommodation (Space provided is for an Individual and not Family)
  • Lunch on work days
Application Closing Date
18th September, 2019.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] clearly indicating the "Job Title" as subject of your mail.

Note: Office is located at Awoyaya, preference is to someone around Awoyaya or willing to relocate to Awoyaya (we take care of accommodation)

  

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