QA/CE Field Supervisor at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position below:

Job Title: QA/CE Field Supervisor

Location: Lagos
Reporting To: QA/QC Field Specialist
Job Type: Full time

Role Purpose

• This role will be directly involved in post metering resolution in the respective business unit as well as assisting NMD Field Specialist in the post metering activities.

Responsibilities

• Ensure all quality checks of NMD field metering activities for the Business Units.
• Part responsibility for commercial loss reduction as related to metering.
• Prepare Weekly plans based on quality oversights, exception escalations.
• Ensure investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
• Overall responsibility and control for the quality of metering.
• Escalation of issues to relevant teams which include BU Vigilance Teams, QAQC Surveillance Team and Others.
• Weekly Performance reporting.
• Responsible for the closure of Non-conformance by the subcontractors/MSPs/MAPs/NMD reps at the various BUs.
• Responsible for the collation and evaluation of the survey/installation quality.
• Responsible for maintaining and ensuring quality standards on all metering initiatives.
• Check for consistency in survey/installation and reporting.
• Monitor the productivity and capacity of other team members.
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Carry out any other duties as requested by superior officers in line with agreed work process or SLAs.

Minimum qualifications

• First degree in Social science/ Engineering
• Requires 2 - 4 years post qualification experience

Technical Competencies:

• Basic knowledge of regulatory requirement to metering and energy accounting/auditing.
• Accountability skill
• Good Analytical skills.
• Commitment to Task.
• Attention to Detail.
• Effective Monitoring Skills.

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Good communication & interpersonal Skills.
• Problem Sensitivity
• Integrity

Application Closing Date
2nd October, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online