Help Desk Support Officer at Green Height Technology

Posted on Fri 20th Sep, 2019 - hotnigerianjobs.com --- (0 comments)

Green Height Technology is an indigenous ICT and servicing firm that provides services and solution in areas of telecommunications, information technology, security.

We are currently recruiting suitable candidates for the position below:

Job Title: Help Desk Support Officer

Location: Lagos

Job Description

Respond to requests for technical assistance in person, via phone, chat or email
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow up with customers and users to ensure complete resolution of issues
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Resolve technical problems with Local Area Networks and Wide Area networks
Prepare activity reports
Inform management of recurring problems
Stay current with system information, changes and updates

Requirements

Working knowledge of fundamental operations of relevant software, hardware and other equipment
Experience researching, analyzing and interpreting automated system problems
Knowledge of relevant call tracking applications
Knowledge and experience of customer service practices
Related experience and training in troubleshooting and providing help desk support
Oral and written communication skills
Minimum of a Diploma in any field.

Application Closing Date
6th October, 2019.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the "Job Title" as the subject of the mail.

Note: Multiple applications will not be considered.

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