New member? Register
  
 
 



Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Classified Jobs Nigeria

Computer & InfoTech Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook Jobs

Database Jobs in Nigeria

Driving Jobs in Nigeria

Education Jobs for Nigerians

Estate Management Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

ERP & SAP Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology & Drilling Jobs

Government Public Service-

Hardware Jobs in Nigeria

Hospitality Jobs in Nigeria

Hotel Jobs

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Internet & Work aHome Jobs

Java Jobs in Nigeria

Law Enforcement Jobs

Lecturing Jobs in Nigeria

Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Mass Communication Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Ministry & Parastatal Jobs

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

.Net Technology Jobs Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician & Med Practioner

Public Sector/Service Jobs

Public Relation Jobs

Programming Jobs in Nigeria

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Mass Communication Jobs

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Unskilled Jobs Nigeria

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer Jobs in Nigeria




Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner












  
          Popular Jobs
Nigeria Police Force (NPF) Massive Nationwide Police Constable Recruitment 2020

Orange Drugs Limited Graduate Management Trainee Programme 2020

Graduate & Exp. Jobs at Don Quester Consulting (20 Positions)

Corporate Headhunters Limited Job Recruitment (4 Positions)

ActionAid (AA) Nigeria Graduate Internship Recruitment

HNJ Exclusive Job GOODY Bag - July Week Two UPDATE!

HNJobs (Recap): International Agency / NGO / Multinational Job Opportunities - HNJ Exclusive

Latest Management Trainee Job Recruitment in Nigeria - HNJobs (Weekly Recap)

HNJobs (Recap): Federal/State Government Job Opportunities - HNJ Exclusive

Latest Graduate Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Internship & Entry-level Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive

Latest Customer Service / Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Facebook Nigeria Job Recruitment

Plan International Job Recruitment (4 Positions)

Center for Clinical Care and Clinical Research (CCCRN) Job Recruitment (4 Positions)

Confederation of African Football (CAF) Job Recruitment

Helfer Agbaje Job Recruitment (3 Positions)

Alpha Morgan Capital Managers Limited Recruitment (3 Positions)

Phase3 Telecom Limited Job Recruitment (3 Positions)

Federal Ministry of Water Resources Job Recruitment (3 Positions)

Willers Solutions Limited Job Recruitment (8 Positions)

Associate Manager, Site Engineering at SC Johnson (SCJ)

Romax Properties Limited Job Recruitment (5 Positions)

Breadish Bakery Job Recruitment (5 Positions)

Nigerian Air Force Nationwide Airmen/ Airwomen Recruitment Exercise BMTC 2020

Transport Services Limited (TSL) Job Recruitment (3 Positions)

Denna Rossi Limited Job Recruitment (9 Positions)

Palladium Group Job Recruitment (5 Positions)

Redline Logistics Nigeria Limited Job Recruitment (3 Positions)

Deputy Security Adviser at the United Nations

KPMG Nigeria Graduate Trainee Programme 2020/2021

Compovine Technologies Limited Job Recruitment (4 Positions)

Rossland Screening Solutions Job Recruitment (3 Positions)

Options Consultancy Services Limited Job Recruitment (7 Positions)

Patricia Technologies Limited Job Recruiment (4 Positions)

Smart Partners Consulting Limited Job Recruitment (5 Positions)

Bourbon Interoil Nigeria Limited Job Recruitment (10 Positions)

Peridot Forte Solutions Consulting Limited Job Recruitment (4 Positions)

Dataville Research LLC Statistical Consulting Internship Recruitment 2020

Idmibok International (360HSDC) Job Recruitment (7 Positions)

Graduate Internship & Exp. Jobs at Conclase Consulting (18 Positions)

Mint Digital Bank Job Recruitment (3 Positions)

Multipro Consumer Products Limited Job Recruitment (4 Positions)

Flight Simulator Technician at Caverton Helicopters Limited

Precision Agriculture for Development (PAD) Job Recruitment (3 Positions)

United Nations World Food Programme (WFP) Job Recruitment (3 Positions)

Strugz Job Recruitment (4 Positions)

FHI 360 Job Recruitment (6 Positions)

INTERSOS Nigeria Job Recruitment (3 Positions)


Team Lead, Customer Service - Jumia Food at Jumia Nigeria

Posted on Thu 03rd Oct, 2019 - hotnigerianjobs.com --- (0 comments)


Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey in the position below:

Job Title: Team Lead, Customer Service - Jumia Food

Location:
Lagos
Job Type: Full-Time

Responsibilities
  • Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office.
In particular, you will:
  • Work with the head of departments to execute processes focused on improving customers’ experiences and overall service received by customers; in line with the set KPIs.
  • Clear communication of KPI expectations to teams and prioritizing them
  • Provide continuous evaluation of processes and procedures, ensuring efficiency of service delivery to customers.
  • Provide performance reviews and coaching to team members periodically
  • Coordinates the activities of the team and ensuring all calls are handled professionally and accurate information is provided to customers
  • Assist the team manager with daily operations of the call center team to include analyses and implementation  of staffing, telemarketing and customer support.
  • Support in maintaining a high-quality work environment to ensure team members are continually motivated to perform at optimum level
  • Serve as primary escalation and resolution path for non-defined / adhoc customer complaints.
  • Facilitation of flow of internal communication and synergy between different teams for issue resolution with the aim of increasing customer satisfaction.
Required Skills & Qualifications
  • Degree holder from an accredited university with at least 4 years work experience in a customer service  or general operations, logistics or project management role
  • Comfortable in a fast-paced, demanding and analytical start-up environment
  • Proven track record in sales, with a demonstrated ability to increase network expansion/volumes.
  • Demonstrated experience in building and maintaining customer/client relationships and identifying opportunities to improve business success for both parties.
  • Creative communicator with an ability to work across multiple communications channels with experience of influencing others  to drive results
  • Advanced skills in MS office tools (e.g. Excel, Word and PowerPoint).
We Offer
  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.
Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *