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Manager, Reporting & Analysis at MTN Nigeria

Posted on Mon 07th Oct, 2019 - --- (0 comments)

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Manager, Reporting & Analysis

Location: Lagos
Employment Status: Permanent

Job Description
  • To develop standards of reporting, measurements and presentations for management & digital services division
  • To monitor operations performance, project updates, and leadership alarms on digital services business performance & operations
  • To ensure accurate reporting of performance for all products and services within digital services.
  • Support the shareholder return strategy by developing and implementing strategic business processes that are aligned to achieving all elements on the business score card. (i.e. grow market share, grow ict & data revenue, increase ebitda margins, assure revenue, returns management and net subscriber additions).
  • Participate in the review of business processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in divisional budget year-on-year.
  • Prepare digital services reports, develop forecasts and make fact-based recommendations to management for improved profitability
  • Perform data and trend analysis of all revenue generating transactions, commissions, cost of sales, targeted campaigns within digital services
  • Develop quarterly reforecasts and annual plans and ensure relevant business rules are applied in the budget process and forecasting scenarios for digital services
  • Carry out activity based costing (abc) analysis and reporting
  • Interpret results of financial services performance and the contribution to overall revenue periodically
  • Preparing digital services business plans, forecasts and reports in association with the management of digital services division and finance planning + reporting
  • Manage the demand forecast of digital services products and services (quarterly and annually)
  • Report, monitor and document the division’s performance scorecard, and report at the relevant forums
  • Serve the division’s internal customers and provide solutions to improve the customer experience.
  • Strategic partnerships with mtnn leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of mtn group and mtnn transformation initiatives focusing on customer centricity, including perfect 10 project.
  • Drive an increase in mtnn’s net promoter score for various digital services products/services.
  • Liaise with other departments such as finance, information service, enterprise solution and marketing to understand their input into digital services
  • Gather and analyze a variety of customer and agent data for segmentation, risk assessment, campaigns etc
  • Liaise with is and other departments to ensure digital services and mtnn leadership requirements are met by the edw/bib/daas/eva.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) And develop a close working relationship with relevant information sources to provide an integrated service.
  • Collaborate with the bi functions in marketing and its to build reliable, timely and accurate reporting for various forums and various frequencies
  • Coordinate, coach and influence external partners and essential support departments across mtnn’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Manage business performance measurement and monitoring and  carry out risk assessments to identify impact of (internal and external) activities on performance and provide advice
  • Provide analytical commentary to support the analysis, risk assessments and forecasts
  • Monitor and analyze market and economic conditions in order to develop metrics to measure performance and drive profitable growth
  • Perform ad hoc analysis of business issues as needed to support the achievement goals
  • Deliver on key business metrics i.e. active subscriber (rgs 30), agent distribution, revenue, churn, savings, product performance, competitive environment and their relevant metrics
  • Ensure that all information and data collected, stored, shared and reported are in line with mtnn guidelines
  • Analyze and report special focus digital services kpis and activities e.g. campaigns, service channels, product and services adoptions, accounts and customer profitability, customer satisfaction, etc.
  • Communicate detailed, accurate, timely, and easily accessible information on all kpi’s (financial and non-financial)
  • Collaborate with is (edw and others) and bi to ensure reports meet specifications and made available as per sla
  • Develop a robust and detailed demand forecast on all services and products
  • Report & track all internal & external audit observations and follow up on the resolutions with all management of digital services
  • Analyze and evaluate data reports (both internal and external sources) to increase productivity and performance
  • Document, monitor and report on the business planning process for digital services division along with divisions management team
  • Manage the demand forecast of digital services products and services (quarterly and annually)
  • Report, monitor and document the division performance scorecard, and report at the relevant forums
  • Maintain, report and alarm competitive landscape and risk register of the digital services space
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Job condition
  • Normal mtnn working conditions
Requirements, Experience & Training
  • First degree in a related discipline
  • Computer applications like word, excel, powerpoint, adobe photoshop, microsoft bi, and other tools to improve reporting
  • 6-13 years’ experience which includes:
    • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
    • Experience working in a medium to large organization
  • Computer applications like word, excel, powerpoint, adobe photoshop, microsoft bi, and other tools to improve reporting
  • Hands on experience in data analysis and management, business performance management and/or reporting
  • Hands on knowledge of business plan development
  • Forecasting principles
  • Reporting
  • Business performance measurement, management and improvement
  • Financial/business analysis
  • Telecoms market - telecoms fundamentals
  • Risk analysis and assessment fundamentals
  • Financial services training
  • Competitive analysis
  • Analytical thinking
  • Computer & information technology appreciation
  • Data management
  • Planning & budgeting
  • Planning & organising
  • Quality assurance
  • Financial & banking acumen
  • Marketing & sales acumen
  • Telecommunication business savvy
Minimum Qualification
  • B.Sc, B.Tech, B.Eng or B.Ed.
Application Closing Date
11th October, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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