Customer Service Officer/Contact Center Agent at OTP Internet Technology (9 Credit)

Posted on Wed 09th Oct, 2019 - hotnigerianjobs.com --- (0 comments)

OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere.

We are recruiting to fill the position below:

Job Title: Customer Service Officer/Contact Center Agent

Location: Lagos

Job Descriptions

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet relevant set target.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling

Job Specifications

B.Sc/HND in a related field with minimum second class lower division.
Minimum one year experience in customer service role.
Proficient use of Microsoft Office Packages

Top Skills and Proficiencies:

Product Knowledge
Quality Focus
Tech Savvy
Market Knowledge
Documentation Skills
Listening Skills
Phone Skills
Resolving Conflict
Multitask
Patience
Negotiation
Positive Attitude
Attention to Detail
People Oriented
Analysis
Problem Solving
Organizational Skills
Adaptability
Ability to Work Under Pressure
Computer Skills

Application Closing Date
30th October, 2019.

How to Apply
Interested and qualified candidates should send in their Resumes to: otptechnologyhr@gmail.com with the "Job title" as subject of the email

Note: Only qualified candidates will be contacted.

Sorry, this listing is no longer open.

Share this job:

Dangote Cement Plc HEMM Operators Training Programme

Independent National Electoral Commission (INEC) Massive Ad-hoc Staff Recruitment for 2026 F.C.T Area Council Elections

Erisco Foods Limited Job Recruitment (9 Positions)

Peoples Democratic Party (PDP) Massive Job Recruitment (29 Positions)

David Umahi Federal University of Health Sciences (DUFUHS) Massive Academic and Non-academic Job Recruitment (129 Positions)

Nigerian Content Development and Monitoring Board (NCDMB) Oil and Gas Field Readiness Training Program (10,000 Openings)

University of Uyo (UNIUYO) Massive Graduate and Exp. Academic and Non-Academic Job Recruitment (49 Positions)

Federal University Oye-Ekiti (FUOYE) Massive Graduate and Exp. Academic and Non-Academic Job Recruitment (384 Positions)

Nigerian Air Force List of Successful Candidates for Direct Short Service Commission Course (DSSC) 34 / 2025 Zonal General Aptitude Test

Access Bank Plc Entry Level & Exp. Job Recruitment (5 Positions)

Federal University of Health Sciences, Otukpo (FUHSO) Massive Academic and Non-academic Job Recruitment (384 Positions)

MTN Global Graduate Development Programme - Nigeria 2026

Dangote Cement Management Trainee Programme 2025

Access Bank Plc Entry Level Training Program 2025

Nigerian Navy Basic Training School (NNBTS) Batch 38 Job Recruitment (45 Positions)

Comments (0)

Post a Comment

Name: *
Email: *
Comment: *