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IT Support Engineer at Tros Technologies

Posted on Thu 17th Oct, 2019 - hotnigerianjobs.com --- (0 comments)


Tros Technologies is a provider of a wide range of IT services and solutions in Nigeria. Through excellent technical capabilities, we deliver world class end-to-end technology-led business solutions to clients.

We are recruiting to fill the position below:

Job Title: IT Support Engineer

Location
: Lagos
Status: Contract
Job Type: Part Time or Full Time)

Job Description
  • The IT Support Engineer is responsible for supporting and maintaining clients IT systems and for providing efficient network, server and system support to all business users.
  • The IT Support Engineer is also responsible for resolving any IT related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the outsourced IT services offered to the company’s various clients.
  • The post holder will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Manager.
  • The post holder is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems plus general maintenance of all IT related hardware/software.
  • The position provides exposure to a broad range of IT related projects and activities.
Duties/Responsibilities
The position will involve the following areas of responsibility:
  • Undertake small to medium sized Network installation projects
  • Diagnose and resolve LAN Network, WiFi and other technical issues
  • Escalate IT issues to the IT Manager where necessary
  • Responsible for managing backups
  • Provide desktop and server support
  • Setting up and configuring new laptops and desktops
  • Install authorized software on laptops and desktops
  • Ensuring security and upgrades are applied and kept up to date on desktops and laptops
  • Antivirus installation to all desktops and laptops
  • Faultfinding to laptops and desktops
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Completing internal user moves including phones and PABX configuration
  • Patching of network cables for servers, desktops/laptops and IP phones
  • Making of Cat 5 e network cables were necessary
  • Ensure all logs for equipment and users are maintained
  • Creating purchase requisitions for IT hardware/software
  • Ensuring all software purchased licensing is recorded and maintained
  • Exchange server mailbox maintenance including archiving mailboxes
  • Setting up new users and disabling expired accounts in accordance with HR requirements
  • Providing support for MAC and PC
Required Qualifications and Skills
  • Bachelor's degree in Computer Science or related discipline
  • Minimum 4 years experience in an IT support environment.
  • Strong troubleshooting skills and extensive customer facing experience.
  • Excellent communication skills (oral, written and presentation).
  • Proficient use of PC hardware and software (MS Office suite of applications).
  • Proficient in the use of internet for communication and research.
Application Closing Date
20th October, 2019.

How to Apply
Interested and qualified candidates should send their updated Resume to: [email protected] Please indicate where you live in the subject line or body of your email message.

  

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