Head of Product Management - Retail at Deloitte Nigeria

Deloitte is the largest private professional services network in the world. Everyday, approximately 286,200 professionals in more than 150 countries demonstrate their commitment to making an impact that matters. Our West Africa practice serves multinationals, large national enterprises, small and medium-sized enterprises and the public sector across Nigeria and Ghana.

In Nigeria, Deloitte is one of the leading professional services firms, specializing in providing Audit, Tax, Consulting, Risk Advisory and Financial Advisory services. We serve clients in a variety of industries from financial services, consumer, telecommunications, media & technology, energy resources & Industrial and government and public services.

We are recruiting to fill the position below:

Job Title: Head of Product Management - Retail

Location: Lagos
Job Type: Full time

Job Summary

• The individual will develop and coordinate go-to-market strategies when launching new products or services.
• He/She will be responsible for developing and implementing brand expansion strategies through alignment with the Customer service and advocacy, Sales and Engineering teams.
• He/She will also be expected to design product functions based on understanding of the customer and market needs to drive market expansion and revenue while creating and implementing product mapping, service management and product cycle, market sizing & forecasting; segmentation strategies, roadmap establishment; and creative product messaging and content marketing plans for products.

Duties and Responsibilities
Revenue Portfolio and Road Map Evolution:

• Oversee the development of product marketing strategy and end-to-end implementation in line with corporate objectives.
• Align product design and development processes with business objectives, market strategy and profitability goals.
• Initiate product drive for increase in market share and diversification.
• Develop and draft new products in support of specific programs and strategic objectives, tailored to the unique coverage needs of the program. Coordinate efforts with the business units and program administrators.
• Create and maintain a portfolio of well-written products that meet the current and future needs of the company’s clients.
• Execute the go-to-market strategy and plans for the products to optimize long run contribution over the product life cycles.
• Design the product plan, price, pricing strategy, development budget and road map.
• Review and improve the end-to-end service delivery model for the new products working with operations, support and technology teams, with the aim to provide a seamless and world class customer experience.
• Review and improve the end-to-end service delivery model for the new products working with operations, support and technology teams, with the aim to provide a seamless and world class customer experience.

Product Development for Customer Needs:

• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Anticipate client’s product needs and provide proactive solutions to meet the demands of several customers.
• Compute customer's installation or production costs and estimate savings from new services, products, or equipment.
• Select or assist customers in selecting products based on customer needs, product specifications, and applicable regulations.
• Build new products based on operational readiness.
• Develop business cases for new products based on opportunities/ constraints/ elements (e.g. features).

Product Launch and Improvement:

• Help the business in launching new product categories.
• Consult with business partners to perform feasibility (e.g., capacity, expertise, infrastructure, etc.) and financial assessments (e.g., at-risk investment, sales forecast, breakeven point, longer-term horizon for ROI, etc.) for new products.
• Create go-to-market strategies (e.g., test/launch plans) and positioning for new products.
• Manage internal communication relating to new product launches and enhancements including regular updates to internal stakeholders.

Product Development Strategies:

• Identify new businesses segments and pockets of selection currently under serviced by the business.
• Oversee the creation and management of pricing models for each product.
• Act as the key point of contact for the product team with other Department Heads and identify requirements that the product team can help solve.
• Provide thought leadership for pricing function by continuously experimenting with different strategies to deliver competitive prices for our customers.
• Work collaboratively with Sales, Engineering and Operations to ensure effective delivery and support of products and services.
• Lead on strategic initiatives around innovation and new products, and responsible for the delivery and execution of product strategies and plans.

Product Performance and Profitability:

• Work collaboratively with relevant teams to ensure there is common understanding of business goals and objectives.
• Develop high-impact sales tools such as white papers, presentations, case studies, business cases, to help improve sales win rates.
• Responsible for spearheading investigation and analyses on the product and the product market .
• Evolve the proposition to support meeting the agreed objectives, ensuring proposition is fit for purpose in the competitive environment.

Product Research:

• Responsible for advancing product research and insights for approval prior to distribution to user groups
• Develop an understanding of research and insight needs from for products and customers
• Develop knowledge of consumers and customer segmentation and their characteristics respond to product offerings including customer needs, interests, behaviors, decision drivers and product preferences.
• Develop an understanding of key current and future Product trends and opportunities so this knowledge can be applied to insights.

Requirements

• Minimum of Second Class Lower (Bachelor's Degree)/ Upper Credit (HND) in Engineering, Computer Science, or a related field
• MBA or Master’s degree in engineering, Management, or Technology is an added advantage
• Experience of delivering features and products at scale.
• Minimum of 5 years track record of bringing new products to market within a B2C environment that meet the highest standards of delivery and quality
• At least 5 years plus product development, market and industry experience in a supervisory capacity
• Prior experience in product management and market research.
• Experience working in the Telecommunications industry with a track record of technical achievement and P&L improvement.
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications.
• Strong experience as a line manager and a coach leading diverse teams.

Application Closing Date
1st November, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online