Customer Service Officer at Alan & Grant

Alan & Grant is a firm of consultants creating innovative HR & Enterprise Solutions. We focus on enabling performance improvements around our clients’ people, product and project concerns. We work with different organizations to conceptualize, build and deploy bespoke solutions aimed at improving overall performance and align workforce to long-term corporate objectives ensuring sustained growth and profitability in the process.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Job Type: Full time
Industry: Medical

Duties and Responsibilities

• Welcoming personal callers to the facility (patients, patient’s relations and friends, contractors, visitors etc) in a warm, welcoming and professional manner standing up to greet them immediately and responsively.
• Receiving telephone callers, answering the telephone within 5 rings, giving the appropriate corporate response including the PSO’s name and dealing politely, professionally and effectively with the call.
• Operating the appointment booking system - ensuring that patient’s are aware of booking options and encouraging them to book ahead wherever possible.
• Confirming clinic attendances with external consultants and providing reminders to their patients of clinic appointments
• Supervising control room operations during the night, making telephone access appropriately available to facility staff and directing callers to the appropriate colleague
• Producing and distributing appointment lists for clinical colleagues
• Providing regular updates to waiting patients on progress to being seen by a clinician
• Verifying with insurance companies that the required level of cover is available to enable patients to access treatment
• Registering new patients and liaising with billing officers, medical records and OPD staff to ensure that this is done as swiftly and professionally as possible
• Acting as an intermediary between the patient and other hospital colleagues to provide patient centred solutions

Requirements
Experience, Qualification and Required Skills:

• Applicants should have a minimum of 2 years’ experience dealing with demanding customers in a high pressure environment
• Minimum of B.Sc/HND in any field
• Good knowledge of appointment systems
• Ability to communicate with all people at all levels
• Able to use a range of approaches to produce solutions for patients and care givers
• Empathy for patients problems, trying to deliver a quality service and create a positive first impression
• Has or can develop required technical competencies to operating appointment and booking systems
• Sufficiently confident to operate competently without an ongoing need for close supervision.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online