Cell Phone Repair Technician at Ascentech Services Limited

Ascentech Services Limited - Our client, a leader in the Cell Phone & Devices Accessories and Repair industry is currently looking to hire a suitably qualified candidate to fill the position below:

Job Title: Cell Phone Repair Technician

Location: Lagos

Summary

• We are looking for candidate who will be responsible for fixing both software and hardware issues of mobile and other electronic devices.
• S/he will be required to work collaboratively with other team members, from out of the retail stores/service centres of the company, scattered across the different locations in the country.
• This position requires experience repairing and diagnosing damaged cell phones.
• Apple, Android and Windows software experience is desired.
• The right candidate will display an ability to work in an ever changing environment brought on by the rapidly changing and exciting cell phone industry.

Job Description

• Disassembles devices, using hand or power tools and measuring devices
• Conducts diagnosis of faulty phones, PCs and other electronic devices
• Repairs cell phone units according to requirements, using hand or power tools and measuring devices
• Reassembles cell phones after making repairs or replacing parts
• Learns and uses new processes and procedures
• Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
• Engage with and reassure customers to deliver outstanding customer service.
• Listen carefully to the customer's description of the phone's problem.
• Run a few basic tests and carefully assess the device's functionality before opening it up.
• Replace components such as antenna, battery, LCD screens, keypads, buttons, camera, etc., where necessary.
• Perform various tests upon repair to verify functionality, and document results of repairs
• Meet or exceed key performance objectives including service and repair metrics.
• Perform various inventory tasks such as counting and monitoring inventory levels.

Education / Experience / Qualifications / General Requirements

• NABTEB/NCE/ND in Electrical & Electronics Engineering or in a related discipline.
• A minimum of 2 years' experience in a similar position. Candidates with experience as a Cell Phone/Devices Repair Technician, and with vocational certifications in mobile technologies will have an advantage.
• Experience repairing devices and/or computers preferred
• Experience with flashing ROMs on phones preferred
• Cell phone technicians will be required and should be available to work during weekends.

Technical Skills & Competencies:

• Knowledge of software such as Android, iOS, and Java are a must for jobs which require software troubleshooting.
• Hand-on experience and know-how on the use of solders and precision tools, including mobile/devices phone components.
• Hand-on experience and requisite knowledge of RF (radio frequency) technologies, 3G/4G protocols and a good understanding of GSM, CDMA, EDGE, and HSPA+ standards.

Knowledge/Abilities/Soft Skills:

• Good communication skills
• Strong reading abilities.
• Ability to read and write English
• Must be able to multitask
• Attention to detail.

Application Closing Date
8th November, 2019.

How to Apply
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng stating the "Job title" in the subject of the email.

Note: Only shortlisted candidates will be contacted.