Online Customer Support Officer at a Leading IT Firm - CGIT Consult (30 Openings)

Posted on Mon 04th Nov, 2019 - hotnigerianjobs.com --- (0 comments)

CGIT Consults - Our client, a leading IT Firm is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Online Customer Support Officer

Location: V.I, Lagos
Job Type: Full Time
Job Field: Customer Care
Slot: 30 Openings

Job Description

The Online Customer Support Officer will manage interactions with customers through the company’s digital channels
S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.

Key Responsibilities

Manage customer engagement for all social media platform
Receive online orders, process orders and ensure the items are delivered to the customers
Communicates orders to the operations team for delivery
Prepare daily sales report and submit to the Online Team Lead
Ensures customer satisfaction at all times
Resolve customers’ complaints
Responds to customers enquiries via website or social media with approval from the Business Director
Create and post content and videos on the social media platforms
Manages and resolves client complaints
Follow up on customers to get feedback post service delivery
Other tasks as assigned.

Requirements
Educational Qualification:

HND or B.Sc in any related discipline

Experience:

1-3 years’ experience in direct sales, digital marketing or customer service
Experience in the retail industry is a plus

Skills and Abilities:

Digital marketing skills
Highly analytical with a drive for numbers
Good networking, prospecting and closing skills
High level of professionalism
Result-oriented team player with exceptional motivation and interpersonal skills.
Relationship management skills and openness to feedback
Excellent selling, communication and negotiation skills
Good written and verbal communication skills
Able to work in a fast pace environment
High proficiency in MS Office Suite
Must be able to prepare management reports and correspondence
Good initiative, time and stress management skills.

Renumeration/Work Conditions

May be required to work overtime
Job Type: Full time
Renumeration: N90,000 monthly and other benefits.

Application Closing Date
11th November, 2019.

How to Apply
Interested and qualified candidates should send their CV & Cover Letter to: info.cgitconsult@gmail.com using the Job Title as the subject of the mail.

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