Front Desk Executive at Mutual Benefits Assurance PLC. (MUTUAL)

Mutual Benefits Assurance Plc. (MUTUAL), has evolved into a conglomerate consisting of value-adding companies with diverse interests in various sectors of the Nigerian economy through investments, strategic alliances and partnerships. Today, MUTUAL is a leading brand in the Nigerian Insurance industry and well-capitalized with a team of highly trained professionals, a respectable Board and access to the International Insurance Market.

MUTUAL is the flagship of insurance in Liberia and also runs a full-fledged insurance operation in Republic of Niger, where we commenced business in January, 2014.

We are recruiting to fill the position below:

Job Title: Front Desk Executive

Location: Lagos
Job type: Full-time

Roles and Responsibilities

• Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
• Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
• Direct or route customer calls to appropriate personnel for assistance.
• Work with customer service manager to ensure excellent customer service is being delivered.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up customer requests in a timely manner.
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Maintains security by following procedures; monitoring visitors' logbook and tag
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Perform other tasks as assigned by your supervisor/Manager

Qualifications

• Minimum of a B.Sc./HND in any discipline with at least 2:2 / Lower Credit
• 2-5 years relevant experience in front desk/receptionist position is required.
• Certification in customer relationship management or any other related courses is an added advantage.

Skills and Attributes:

• Excellent listening skill and attention to details
• Exceptional customer service skills
• Flexible and adaptable in response to changing circumstances and a fast-paced environment
• Excellent oral and written communication skills
• Proficient with Microsoft Office Suites including Excel, PowerPoint, and Outlook.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online