Head of Operations at Catilas Resources Limited

Posted on Wed 06th Nov, 2019 - hotnigerianjobs.com --- (0 comments)

Catilas Resources Limited is an outsourcing and advisory services Company. Our focus is to help our clients leverage their core capabilities to optimize market opportunities.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Lagos
Job Type: Full Time

Job Purpose

This job is responsible for design and successful implementation of the company’s operations strategy in terms of underwriting and Premium Admin, client retention, claims management, customer service delivery and regulatory compliance leading to profitability of the company

Key Responsibilities

Provide significant input in the design and implementation of overall corporate strategy.
Provide quality leadership for the operations function in line with corporate strategy.
Ensure seamless functioning of all units under operations to achieve yearly targets and long term objectives of the company.
Strictly monitor, evaluate and provide feedback to unit heads on underwriting and premium admin, client retention, claims management and customer service delivery.
Liaise with IT department to ensure consistent functioning of IT software, Network system, IT infrastructure and to enhance service delivery.
Ensure regular update of back-up system on all operational activities to engender business continuity in the event of a disaster.
Design efficient and effective policies, processes, and procedures leading to quick resolution of client complaints.
Prepare and submit weekly, monthly, quarterly and annual reports on operations activities.
Deploy appropriate performance management strategies and feedback mechanisms for the operations function in order to achieve desired results.
Responsible for the embedding of a company-wide customer centric culture.
Ensure that operational activities always conform to business regulations.
Put in place control measures to ensure compliance and manage risk.

Key Performance Indicators

Financial targets
New business growth
Ensure effective and efficient administrative platform
Effective and efficient customer service delivery
Risk and compliance

Requirements

At least 6-10 years of operational experience within the Insurance Industry.
Excellent leadership and communication skills
Tertiary Degree with relevant professional (Insurance) qualifications
A Master's Degree will be an added advantage
Hands on people management and development skills.

Applications Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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