IT Operations Officer (Network Administrator) at a Fintech Company - Nicole Sinclair

Posted on Tue 12th Nov, 2019 - hotnigerianjobs.com --- (0 comments)

Nicole Sinclair - Our client, a fintech company located in Isolo, Lagos State is recruiting to fill the position below:

Job Title: IT Operations Officer (Network Administrator)

Location: Lagos

Job Description

Such candidate will take charge of the day-to-day activities of the organization’s information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely.
IT Operation Officer will also respond to user help desk requests, and monitor system stability and performance but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.

Responsibilities

Manage a mid-size team who are tasked to provide information system solutions and technical support
Serve as the primary Point of call for all technical issue resolution
Provide weekly and monthly metrics to meet customer reporting requirements
Develop schedules and assigns work to meet critical deadlines
Respond in timely manner to all customer issues.
Maintain regular usage and performance statistics for all platform and services.
Develop and maintain relationships between customer and technical staff working in the company.
Ensure Information Security Policies and Procedures as the Information security champion
Review business process and company policies to help enhance workflow and develop a stronger company
Collaborate with sales and operations teams to help find ways to create cost-effective business processes that will attract new customers
Deliver a monthly report to management on industry trends and how to maximize those trends by altering company procedures
Work with relevant team to make sure all settlement and reconciliation of account are in order
Other duties as assigned.

Competency/Skill/Requirements

Bachelor's degree in a related field, such as Information Technology, Computer Science, or Management Information Systems.
Master’s degree in one of these fields is added advantage or in business administration
Extensive experience within an organization’s IT department working as technicians or analysts, along with some management experience.
2 - 3 years work experience
Technical skills - IT operations officer should have extensive training on computer software and hardware, including servers and systems
Team leadership - because they direct and lead teams of IT technicians, IT operations managers should be able to effectively manage IT personnel and set department priorities
Process enhancement - in this role, IT Officer develop and implement policies and procedures for the IT department, so some familiarity with assessing and improving processes is vital
Communication skills - IT operations Officer should also be strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization
Problem-solving skills - this role also requires excellent problem-solving skills, especially when it comes to directly addressing user issues with software and hardware.

Application Closing Date
16th November, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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