Customer Service Officer at a Fintech Company - Nicole Sinclair Consulting

Posted on Tue 12th Nov, 2019 - hotnigerianjobs.com --- (0 comments)

Nicole Sinclair Consulting - Our client, a fintech company located in Isolo, Lagos State is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Description

Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process

Requirements

National Diploma, Degree or equivalent in relevant field
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Knowledge of social media platforms
Knowledge of administrative procedures
Numeric, oral and written language applications
Product knowledge
Interpersonal skills
Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Adaptability
Initiative
Stress tolerance

Application Closing Date
16th November, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Sorry, this listing is no longer open.

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