Customer Service Representative at Next2you Nigeria

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We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja

Job Description

• We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
  

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education Degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Very good communication skills

Perks

• Cool working environment with the tools you need
• Good Starting Salary
• Annual Salary Review
• Rewards on Excellent Performance
• Freedom to express yourself and contribute to company growth via your suggestions and recommendations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Application Letter and CV to: careers@next2you.com.ng clearly indicating the "Job Title" as subject of your mail.