Graduate Contact Center Agent at a Leading Commercial Bank - Workforce Group

Posted on Tue 19th Nov, 2019 - hotnigerianjobs.com --- (0 comments)

Workforce Group - Our client, a leading Commercial Bank is currently recruiting suitable and qualified candidates for the position below:

Job Title: Contact Center Agent

Location: Lagos
Company: Foremost Commercial Bank

Job Summary

We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Managing large amounts of inbound and outbound calls in a timely manner.
Following call center “scripts” and “tools “when handling different topics.
Identifying customers’ needs, complaints on issues with products or services, clarify information, and providing solutions.
Meet personal/team qualitative and quantitative targets.
Seize opportunities to up sell products when they arise.
Research, identify, and resolve customer complaints using applicable software
Understanding and ensuring to meet and exceed call center metrics while providing excellent consistent customer service.

Requirements

HND/BSc. in any discipline.
Must not be more than 27 years old.
Excellent spoken English with impressive interpersonal skills.
Fluency in other languages is an added advantage.
Must be resident in Lagos.

Application Closing Date
4th December, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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