Customer Service Representative (NYSC Corper) at Eazybiz

Posted on Thu 21st Nov, 2019 - hotnigerianjobs.com --- (1 comments)

EazyBiz provides solutions that enable Small and Medium scale enterprises increase profits and be more efficient. We offer payment solutions and business automation tools that make business more fun.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (NYSC Corper)

Location: Lagos

Summary

Eazybiz Nigeria is looking for Youth Corpers to fill the position of Customer service representative. Applicants must have good communication / presentation skills and stay around the Lekki/Ajah axis.

Job Descriptions

Receive incoming calls and provide information for customers
Make out-going calls to customers and assess satisfaction in services
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Keep records of customer interactions, -process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Generate sales leads

Job Requriements

Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
HND, OND or BSC (Youth Corper)
Must stay around the Ajax / Lekki axis.

Application Closing Date
30th November, 2019.

How to Apply
Interested and qualified candidates should send their CV to: careers@eazybiz.ng using the Job Title as the subject of the mail.

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