Customer Service Manager at Glovick Ice Global Limited

Posted on Sat 30th Nov, 2019 - hotnigerianjobs.com --- (0 comments)

Glovick Ice Global Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Job Responsibilities

Maintains customer satisfaction by providing problems-solving resources.
Answers customers’ questions.
Manages staff.
Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
Communicates job expectations to other employees.
Plans, monitors, appraises, and reviews job contributions of others.
Enforces company policies and procedures.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
Prepares and completes actions plans.
Implements production, productivity, quality, and customer-service standards.
Resolves problems.
Completes audits.
Identifies customer service trends and determines system improvements.
Meets customer service financial objectives by forecasting requirements.
Prepares annual budgets.
Schedules expenditures.
Analyzes variance and initiates corrective actions.
Determines customer service requirements by maintaining contact with customers and visiting operational environments.
Conducts surveys and forms focus groups.
Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Maximizes customer operational performance by providing help desk resources and technical advice.
Resolves problems and disseminates advisories and warnings.
Detects and diagnoses network problems.
Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed

Requirements
Qualification:

OND/HND/Bachelor's Degree in any reputable institution

Skills:

Customer service skills
Process improvement
Strong decision-making skills
Managing processes
Planning
Tracking budget expenses
Analyzing information
Developing standards
Help desk experience.

Application Closing Date
15th December, 2019.

How to Apply
Interested and qualified candidates should send their CV to: info.glovickhr@gmail.com clearly indicating the "Job Title" as subject of your mail.

Note: Multiple entries will be disqualified.

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