Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
HNJobs (Recap): Federal / State Government Job Opportunities - HNJ Exclusive

DP World Job Recruitment (4 Positions)

Head of Account at Maybrands Nigeria Limited

Reliable Steel & Plastic Industry Limited Graduate Trainee & Exp. Job Recruitment (5 Positions)

Owlman PRS Job Recruitment (5 Positions)

Sundry Foods Limited Trainee & Exp. Job Recruitment (4 Positions)

LifeBank Job Recruitment (10 Positions)

The Advancement Place Job Recruitment (4 Positions)

Lopterra Services Limited Trainee & Exp. Job Recruitment (9 Positions)

Lifemate Nigeria Limited Job Recruitment (3 Positions)

Bukka Hut Restaurant Job Recruitment (8 Positions)

Watu Credit Limited Job Recruitment (4 Positions)

Westfield Consulting Limited Job Recruitment (3 Positions)

Bethel Mind Recruits Job Recruitment (3 Positions)

TGI Distri Limited (a TGI Group Company) Job Recruitment (3 Positions)

International Medical Corps (IMC) Job Recruitment (3 Positions)

BethelMindRecruits Job Recruitment (3 Positions)

Pharma Ethics Limited Job Recruitment (3 Positions)

Save the Children Nigeria Job Recruitment (6 Positions)

mDoc Healthcare Job Recruitment (8 Positions)

Search for Common Ground (SFCG) Job Recruitment (4 Positions)

Coca-Cola Hellenic Bottling Company (HBC) International Leadership Trainee Program 2024

Elizade University Job Recruitment (20 Positions)

SPIE Oil & Gas Services Job Recruitment (8 Positions)

Hilton Worldwide Job Recruitment (3 Positions)

Paras Energy Job Recruitment (8 Positions)

Plan International Job Recruitment (13 Positions)

Association for Reproductive and Family Health (ARFH) Job Recruitment (3 Positions)

OnePyramid Consulting Limited Job Recruitment (3 Position)

Ohan Corporate Services Job Recruitment (4 Positions)

New Private Medical Diagnostic Centre Job Recruitment (5 Positions)

Zojatech Limited Graduate & Exp. Job Recruitment (6 Positions)

Beacongate Limited Job Recruitment (7 Positions)

Jibs-Ray Nigeria Limited Job Recruitment (3 Positions)

Khenpro Global Services Job Recruitment (9 Positions)

Amaiden Energy Nigeria Limited Job Recruitment (4 Positions)

Nestoil Limited Job Recruitment (7 Positions)

Yardoak Project Graduate & Exp. Job Recruitment (4 Positions)

HR-Light Consult Job Recruitment (4 Positions)

Fadac Resources and Services Limited Job Recruitment (9 Positions)

Roducate Limited Job Recruitment (3 Positions)

IO Furniture Limited Job Recruitment (5 Positions)

Scrapays Plc Job Recruitment (4 Positions)

Babban Gona Farmer Services Nigeria Limited Job Recruitment (3 Positions)

Schlumberger Limited Job Recruitment

Alfred and Victoria Associates Job Recruitment (7 Positions)

TotalEnergies Nigeria International Masters Degree Scholarship 2024

Advantage Health Africa Job Recruitment (4 Positions)

Odixcity Consulting Job Recruitment (9 Positions)

Agurate Online Limited Job Recruitment (4 Positions)


DC Engineer (Level 1) at Alfred & Victoria Associates

Posted on Sun 01st Dec, 2019 - hotnigerianjobs.com --- (0 comments)


Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.

We are recruiting to fill the position below:

Job Title: DC Engineer (Level 1)

Location
: Lagos
Department: Data Centre Technical

Job Purpose/Description
  • The DC Engineer (L1) provide a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.
  • Their primary objective is to ensure zero missed service level agreement conditions.
  • The DC Engineer (L1) focuses on first line support for standard and low complexity incidents and maintains the data centre environmental and monitoring equipment.
Monitor infrastructure:
  • They ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
  • In this regard they will perform necessary checks, apply monitoring tools and respond to alerts.
  • Where software is a component of the solution, they will also take responsibility for ensuring that the software is installed and configured according to client requirements.
Identify problems and errors:
  • The DC Engineer (L1) identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail with all the necessary.
  • They liaise with all stakeholders including client IT environments, vendors, carriers and Organisation colleagues to expedite diagnosis of errors and problems and to identify a resolution.
Ensure resolution of incidents and requests:
  • They investigate first line support calls assigned to them and identify the root cause of incidents and problems.
  • They ensure the efficient and comprehensive resolution of incidents and requests.
  • This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members.
  • They will also report and escalate issues to 3rd party vendors if necessary.
  • They take full ownership for managing the incident to resolution within the service level conditions.
  • Where necessary, they escalate requests and exceptions to the 2nd line support team.
  • They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Company’s procedures.
Incident management:
  • When required they will take responsibility receiving calls and incidents at the services desk.
  • They assist in analyzing, assigning and escalating the support calls.
  • They also provide telephonic support to clients where required.
  • They update incidents with progress and resolution details.
Shift management:
  • DC Engineers (L1) that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity.
  • They complete and maintain any shift hand hover schedules.
Reports:
  • The DC Engineer (L1) is also responsible for producing breach and other reports that are necessary for the correct operation of processes.
  • They identify failures and short-comings in the current processes and escalate with recommendations.
Key Roles & Responsibilities
  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
  • Provide data centre support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for data centre operations and related infrastructure.
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Take full ownership for managing the incident to resolution within the service level conditions.
  • Perform level 1 server and network troubleshooting, server rack mounting and cable patching / management.
  • Provide telephonic support to clients when required and update the relevant systems as per Organisation procedures.
  • Perform the necessary hand over procedures in cases where shift work is required.
  • Produce breach and other reports to identify failures and short-comings.
Requirements
Experience:
  • At least 2 - 4 years’ work experience.
  • At least 2 years’ specific work experience in a relevant field.
  • Previous data centre, helpdesk, monitoring and level one server/network support would be advantageous.
Education:
  • Secondary School Qualification.
  • CCNA/A+/N+; MCSE or relevant qualification preferred.
Key skills and competencies:
  • Demonstrate solution and service knowledge.
  • Possess sound knowledge of communications infrastructure and systems.
  • Demonstrate problem analysis and solution formulation skills.
  • Demonstrate learning and service orientation.
  • Demonstrate excellent attention to detail.
  • Demonstrate proactive management.
  • Demonstrate the ability to adapt to change and to think innovatively.
  • Display good verbal and written communication ability.
  • Demonstrate the ability to engage with a variety of stakeholders.
  • Possess good planning and time management ability.
  • Demonstrate the ability to cope under pressure.
Behavioural skills:
  • DC Engineers (L1) that are required to strictly comply with all processes and procedures as prescribed by Organisation and the client when relevant.
  • Their ability to communicate well and to capture all pertinent details when required will contribute to their success.
  • They are able to multi-task and demonstrate good client service orientation.
  • These individuals have good problem-solving skills in datacentre related operations.
Salary
Very attractive.

Application Closing Date
3pm; 16th December, 2019.

How to Apply

Interested and qualified candidates should send their tailored CV to: [email protected] using the "Job Title" as subject of the email.

Note: Any application received after the above time will be automatically rejected.

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *