New member? Register
  
 
 



Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Classified Jobs Nigeria

Computer & InfoTech Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook Jobs

Database Jobs in Nigeria

Driving Jobs in Nigeria

Education Jobs for Nigerians

Estate Management Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

ERP & SAP Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology & Drilling Jobs

Government Public Service-

Hardware Jobs in Nigeria

Hospitality Jobs in Nigeria

Hotel Jobs

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Internet & Work aHome Jobs

Java Jobs in Nigeria

Law Enforcement Jobs

Lecturing Jobs in Nigeria

Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Mass Communication Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Ministry & Parastatal Jobs

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

.Net Technology Jobs Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician & Med Practioner

Public Sector/Service Jobs

Public Relation Jobs

Programming Jobs in Nigeria

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Mass Communication Jobs

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Unskilled Jobs Nigeria

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer Jobs in Nigeria




Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner








  
          Popular Jobs
Alan & Grant Job Recruitment (14 Positions)

Citibank Nigeria Limited Graduate & Exp. Job Recruitment

TalentSquare Job Recruitment (5 Positions)

PecanTrust Microfinance Bank Job Recruitment (3 Positions)

Paga Limited Job Recruitment (4 Positions)

Nigeria Deposit Insurance Corporation (NDIC) Recruitment Disclaimer 2020

KPMG Nigeria Job Recruitment (6 Positions)

African Development Bank Group (AfDB) Job Recruitment (7 Positions)

Co-Creation Hub (CcHUB) Job Recruitment (3 Positions)

Akin-Kunbi Nigeria Limited Job Recruitment (8 Positions)

Svelte Global Company Entry-Level & Exp. Job Recruitment (3 Positions)

Sure Foundation Polytechnic Job Recruitment (18 Positions)

Pickmeup International Company Job Recruitment (12 Positions)

Fez Integrated Services Limited Job Recruitment (3 Positions)

Owens and Xley Consults Job Recruitment (3 Positions)

Totality Work Ventures Job Recruitment (7 Positions)

Vines Realty Afrique Limited Job Recruitment (3 Positions)

Graduate & Exp. Jobs at AgroMall Discovery and Extension Services Limited (13 Positions)

American International Insurance Company (AIICO) Job Recruitment (4 Positions)

Strugz Job Recruitment (9 Positions)

Roundsquare Integrated Services Limited Job Recruitment (5 Positions)

LIFE Theological Seminary Job Recruitment (3 Positions)

Kloverharris Limited Job Recruitment (4 Positions)

Tybitx Services International Limited Job Recruitment (3 Positions)

Whitfield Ventures Limited Job Recruitment (5 Positions)

Comercio Cloud Computing Limited Job Recruitment (3 Positions)

HNJ Exclusive Job GOODY Bag - January Week Four UPDATE!

Pause Factory Resources Limited Job Vacancies (4 Positions)

Federal Medical Centre, Keffi Internship Job Recruitment (8 Positions)

Latest Customer Service / Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Modelling Consults & Investments Limited Job Recruitment (3 Positions)

Management FIRST Job Recruitment (9 Positions)

Latest Internship Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Iron Products Industries Limited Job Recruitment (3 Positions)

HNJobs (Recap): Federal / State Government Job Opportunities - HNJ Exclusive

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive

Peen Nigeria Limited Job Recruitment (4 Positions)

Latest Management Trainee Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Graduate Level Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Sahel Consulting Agriculture & Nutrition Limited (SCANL) Job Recruitment (4 Positions)

Genesis Cinemas Job Recruitment (4 Positions)

Eat 'N' Go Limited Job Recruitment (3 Positions)

A.G. Leventis (Nigeria) PLC Job Recruitment (5 Positions)

School Kits Limited Job Recruitment (5 Positions)

Venture Garden Nigeria (VGN) Job Recruitment (3 Positions)

Damien Foundation (DFB) Job Recruitment (3 Positions)

ResQ Promotions Nigeria Limited Job Recruitment (3 Positions)

Kimberly-Clark Job Recruitment (21 Positions)

Lagos State Ministry of Health (LSMoH) Recruitment for Consultant Radiologist

Amaiden Energy Nigeria Limited Job Recruitment (4 Positions)


Network Engineer (L3) Team Lead at Alfred & Victoria Associates

Posted on Tue 03rd Dec, 2019 - hotnigerianjobs.com --- (0 comments)


Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.

We are recruiting to fill the position below:

Job Title: Network Engineer (L3) Team Lead

Location:
Lagos
Department: Networking
Reports To: Head of Service

Job Purpose
  • Their primary responsibility is to ensure the provision of a service to clients ensuring that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their objective is to ensure zero missed service level agreement conditions.
  • The Network Engineer (L3) / Team Lead focuses on ensuring all lines of support for complex incidents through the effective management and leadership of a team of Network Engineers.
Monitor infrastructure:
  • They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools and respond to alerts.
  • Where software is a component of the solution, they will also take responsibility for ensuring that the software is installed and configured according to client requirements.
Identify problems and errors:
  • The Network Engineer (L3) / Team Lead identifies problems and errors prior to or when they occur. He or she will log such incidents in a timely manner with the required level of detail with all the necessary.
  • They liaise with all stakeholders including client IT environments, vendors, carriers and Organisation colleagues to expedite diagnosis of errors and problems and to identify a resolution.
Ensure resolution of incidents and requests:
  • They investigate second line support calls assigned to them and identify the root cause of incidents and problems.
  • They ensure the efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members.
  • They will also report and escalate issues to 3rd party vendors if necessary.
  • They take full ownership for managing the incident to resolution within the service level conditions.
  • Where necessary, they escalate requests and exceptions to the 3rd line support team.
Ensure continuous feedback:
  • They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the Company.
Incident management:
  • When required, they will take responsibility receiving calls and incidents at the services desk.
  • They assist in analyzing, assigning and escalating the support calls.
  • They also provide telephonic support to clients where required. They update incidents with progress and resolution details.
Shift management:
  • Network Engineers (L3) / Team Leads that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity.
  • They complete and maintain any shift handover schedules.
People management:
  • They act as people managers to a team of Network Engineers, taking responsibility for the operational management of the team, creating and executing plans and reporting on team activities in the required forums.
  • They also ensure that employees reporting to them are engaged and understand their career opportunities, by taking responsibility for the training and development of their team members.
Reports
  • Network Engineers (L3) / Team Leads are also responsible for producing breach and other reports that are necessary for the correct operation of processes.
  • They identify failures and short-comings in the current processes and escalate with recommendations.
Behavioural Skills:
  • Network Engineers (L3) / Team Leads are required to strictly comply with all processes and procedures as prescribed by the Organisation and the client when relevant.
  • Their ability to communicate well and to capture all pertinent details when required will contribute to their success.
Key Roles & Responsibilities
  • Ensure that assigned infrastructure at the client is configured, installed, tested and operational.
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
  • Take full ownership for managing the incident to resolution within the service level conditions.
  • Provide telephonic support to clients when required.
  • Act as a people manager to a team of Network Engineers, take responsibility for the operational management of the team, create and execute plans and report on team activities in the required forums.
  • Produce breach and other reports that are necessary for the correct operation of processes.
Requirements
Experience:
  • At least 10 years’ relevant experience.
  • At least 8 years’ experience as a Technical Team Leader within the Technology Industry.
  • Engineering background with CCNA/CCNP
Education:
  • Information Technology Degree.
  • CCIE Qualification
Key Skills and Competencies:
  • Demonstrate solution and service knowledge.
  • Possess sound knowledge of communications infrastructure and systems.
  • Demonstrate problem analysis and solution formulation skills.
  • Demonstrate service orientation.
  • Demonstrate excellent attention to detail.
  • Demonstrate proactive management.
  • Possess extensive knowledge and experience in Network
  • Management including configuration and implementation.
  • Possess strong general knowledge of networking, IT systems, security, servers and firewalls.
  • Possess leadership skills
  • Demonstrate the ability to adapt to change and to think innovatively.
  • Display good verbal and written communication ability.
  • Demonstrate the ability to engage with a variety of stakeholders.
  • Possess good planning and time management ability.
  • Demonstrate the ability to cope under pressure.
  • Passionate about enterprise-level IT solutions with a limitless willingness to learn.
  • Demonstrate attention to detail
Salary
Very attractive.

Application Closing Date
Tuesday, 17th December, 2019; (Time: 3pm)

How to Apply
Interested and qualified candidates should send their tailored CV to: [email protected] using the "Job title" as subject of the email.

Note: Any application received after this time will be automatically rejected.

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *