Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Vodstra Limited Job Recruitment (3 Positions)

First Ally Capital Limited Job Recruitment 6 Positions)

Koolboks Limited Job Recruitment (3 Positions)

First Excelsia Professional Services Limited Job Recruitment (3 Positions)

West African Cubes Limited Job Recruitment (3 Positions)

Myrtle Management Consultants Limited Job Recruitment (3 Positions)

Estuary Business Solutions Limited Job Recruitment (3 Positions)

Sun King (Formerly Greenlight Planet) Job Recruitment (12 Positions)

Stanbic IBTC Bank Job Recruitment (10 Positions)

Excel and Grace Consulting Job Recruitment (10 Positions)

Pullus Africa Job Recruitment (6 Positions)

Extramileage Consults Limited Job Recruitment (11 Positions)

MSI Nigeria Reproductive Choices Job Recruitment (6 Positions)

Mactay Consulting Job Recruitment (12 Positions)

Obsidian Occident Capital Limited Job Recruitment (4 Positions)

Sewa Assets Management Limited Job Recruitment (4 Positions)

Consultants Collaborative Partnership Job Recruitment (3 Positions)

PGE Travels and Education Consulting Internship & Exp. Job Recruitment (3 Positions)

Helean Global Limited Job Recruitment (4 Positions)

Lucky Fibres Limited Job Recruitment (3 Positions)

Minim and Tonye Nigeria Limited Job Recruitment (3 Positions)

R & R Recruiting Services Job Recruitment (15 Positions)

Indigenous Oil and Gas Company Job Recruitment (8 Positions)

Total Data Limited Job Recruitment (10 Positions)

The Concept Group Job Recruitment (6 Positions)

Apple and Pears Limited Job Recruitment (3 Positions)

Pally Agro Group Job Recruitment (3 Positions)

Dana Group of Companies Job Recruitment (6 Positions)

La Campagne Tropicana Beach Resort Job Recruitment (3 Positions)

Erisco Foods Limited Job Recruitment (5 Positions)

Ericsson Nigeria Job Recruitment (3 Positions)

Jotani Living Job Recruitment (3 Positions)

Lagoon Hospitals Job Recruitment (4 Positions)

T.O.N Corporate Services Graduate & Exp. Job Recruitment (10 Positions)

Harmony Sanitary Limited Job Recruitment (3 Positions)

DAG Industries Nigeria Limited Job Recruitment (3 Positions)

Baker Hughes Job Recruitment (3 Positions)

Commercial Organic Farm Job Recruitment (17 Positions)

Jite Projekts Limited Job Recruitment (6 Positions)

Interrand Homes and Properties Limited Job Recruitment (4 Positions)

DMOT Enterprises Job Recruitment (6 Positions)

Off-Field Concept Limited Trainee & Exp. Job Recruitment (4 Positions)

Service Arts and Hospitality Academy (SAHA Africa) Job Recruitment (26 Positions)

Federal Polytechnic, Bida Academic and Non-Academic Job Recruitment (56 Positions)

Action Against Hunger | ACF-International Job Recruitment (5 Positions)

Baba Azimi Foundation (BAF) and ActionAid Nigeria Call for Expression of Interest (EoI) for Construction & Supply and Delivery Projects (3 Tenders)

PG Consulting Limited Job Recruitment (3 Positions)

Federal Polytechnic, Bida Non-Academic Job Recruitment (5 Positions)

Abbey Mortgage Bank Plc Job Recruitment (6 Positions)

Bellagio Airline Job Recruitment (8 Positions)


Graduate IT Helpdesk Administrator at PricewaterhouseCooper (PwC)

Posted on Fri 06th Dec, 2019 - hotnigerianjobs.com --- (0 comments)


PricewaterhouseCooper (PwC) firms help organisations and individuals create the value they’re looking for. We’re a network of firms in 158 countries with more than 250,000 people who are committed to delivering quality in Assurance, Tax and Advisory services. In Sub-Saharan Africa, we're the largest provider of professional services with offices in 34 countries and over 9,000 people.

We are recruiting to fill the position below:

Job Title: IT Helpdesk Administrator

Location:
Lagos, Nigeria
Job type: Contract)

Job Profile Summary
  • To provide a point of user contact for all problems and inquiries regarding IT services, and to ensure that end users are receiving the appropriate assistance with high levels of customer service.
Job Descriptions
  • Proactively checking the Helpdesk portal for new tickets and allocating tickets to the appropriate support groups and assignees.
  • Take sole ownership of all assigned tasks and operations at the Helpdesk.
  • Ensure all tickets are logged and resolved before close of business and cases of escalations must be properly documented.
  • Proper understanding and navigation of the portal for incidents and service requests raised to the Helpdesk.
  • Manage the phone lines and ensure users are responded to courteously. • Interface with users physically, via remote assistance or telephone on IT related issues and help resolve quickly with at least 90% first call resolution.
  • Keep customers informed of progress of their tickets and problems that cannot be resolved on first call.
  • User Desktop and Application Support skills. For example, resolve basic issues around applications installed on users’ machines.
  • Reach out to users to get their confirmation that their requests have been satisfactorily resolved; mark the ticket resolved and request they fill the customer satisfaction form they receive upon marking the ticket resolved.
  • Escalate and liaise with 2nd and 3rd level support for issues they are unable to resolve.
  • Document resolution to known issues in the knowledge database.
  • Send daily and weekly report to the Systems Manager and IT Country head on the Helpdesk activities in a timely manner to support the unit’s overall report.
  • Analyze call logs in order to spot common trends and underlying root cause.
  • Coordinate and provide guidance to interns on tasks assigned.
  • Always ensure clean desk environment.
  • Perform password resets on the Active Directory and accounts creation on the printer and other platforms.
Requirements
Experience
  • 1-2 years’ experience in a similar role.
  • Proven experience in Helpdesk support or Customer support.
 Skills Required:
  • Must be articulate and have excellent verbal and written communication skills.
  • Tech savvy with working knowledge of laptops, general office applications like Microsoft Office tools.
  • Analytical and troubleshooting skills with the ability to think outside the box.
  • Must possess logical thinking skill.
  • Courteous, customer-oriented and cool-tempered.
  • Must possess ability to work with a team.
  • Must be flexible and willing to work long hours.
Education Requirements:
  • B.Sc in Computer Science
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: bolatan.akinsuroju@pwc.com using the "Job title" as subject of the email.
Sorry, this listing is no longer active.

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *