Branch Manager at TAJBank Limted

TAJBank Limted - We are here to build a sustainable ethical brand through exceptional service, innovation and professionalism whilst enhancing stakeholders’ value.

We are recruiting to fill the position below:

Job Title: Branch Manager

Location: Lagos

Job Description
Business Development:

• Identify and taking ownership of sales leads generated from other parts of the business
• Champion the marketing and business development function in the Region towards achieving a significant impact on the bank’s bottom-line
• Develops new deposit and investment business
• Provides a superior level of customer relations and promotes the sales and service culture through coaching, training, guidance and staff motivation
• Achieves individual and branch sales goals through new business sales, referrals and retention of account relationships
• Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs
• Assesses market conditions, defines, recommends, implements and monitors business strategy in order to gain and sustain the bank’s competitive edge and results
• Reviews and controls the branch’s operating costs within the agreed budget in order to maintain cost control
• Assesses, analyzes, defines, recommends, implements and follows up market intelligence, and marketing plans in order to meet retail banking strategic objectives
• Identifies customer needs, initiates action and follows up in order to meet customer expectations
• Identifies training needs, recommends, guides, rotates, monitors and follows up on staff progress in order to improve staff competencies
• Participates in social engagements to increase the Bank's visibility and to enhance new and existing business opportunities
• Assesses, recommends changes, enforces bank protocols, maintains the branch appearance and deals with the branch security issues
• Demonstrates knowledge and awareness of all compliance and bank policy issues that affect customers’ businesses and the bank
• Delegates customer service function for new and existing customers to operations officers or other bank personnel
• Appreciable knowledge of International Transactions (Bank Guarantees, LCs, Funds Transfer, Shipping documents, etc)
• Detailed knowledge of Banking procedures and policy principles
• Demonstrable strong knowledge in Trade Finance
• Knowledge of export processing & reconciliation, bills for collection, and other regulatory reports

Customer Service:

• Provide a central advisory/information/ query handling service point for the portfolio.
• Perform a proactive liaison role between customers and back office service fulfillment and investment

Functions:

• Interact periodically with clients to analyze and establish ongoing needs and to assist clients to better understand their financial requirements
• Accurately and efficiently processing customer mandates/ documentation requirements for financial facilities.
• Facilitate the conduct of KYC all the new focus customers

Risk Management:

• Plan and implement annual Investment reviews
• Explain and structure/customise Investment facility options, parameters and qualify criteria.
• Support customers in the completion of Investment application information requirements e.g. balance sheets, financial statements and management accounts.
• Notify customers regarding the approval/ decline of Investment loan facilities.
• Monitor daily referrals to ensure that client facilities are managed within the parameters set by Investment. Exercise discretion regarding account conduct based on a close knowledge and understanding of client activities
• Manage and controlling industry sector, client exposure, and securities held to contain risk.
• Explore alternative solutions in the event of declines from Investment.

People Management:

• Manage the relationship officers, ensuring personal development. Coaching and mentoring
• Manage the performance contribution of relevant support staff.
• Identify strengths and development areas and ensuring that direct report and other support staff receive the requisite learning and skills development interventions

Key Performance Indicators
Financial:

• % attainment of annual budget (Deposit and Risk Asset)
• Net Operating Income
• Investment Quality
• Human Capital Return on Investment

Internal Process:

• Turnaround time
• Sales Collection

Customer:

• Staff Turnover/Retention
• External Customer Satisfaction Rate
• Customer Acquisition Rate
• % time of closing opportunities

Learning:

• Staff Training Hours.
• Staff Development

Job Requirements
Qualifications:

• A First Degree from a reputable higher institution. A Masters’ Degree will be an added advantage.
• Professional qualification/membership of a recognized body.

Experience:

• Minimum of 6-8 years experience.

Competencies
Technical:

• Banking Operations, Products & Services
• Regulatory Compliance
• Banking Structure, Policies & Procedures
• Core Business Processes
• Industry Knowledge
• Marketing and Networking
• Using of Banking applications.

Behavioural:

• Results orientation
• Strong networking and relationship management skills
• Team work
• Personal mastery
• Analytical thinking
• Creativity & Innovation
• Deal Structuring Skills
• Cultural awareness.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online