Female Customer Support Specialist at Jafas & Sons Motor Enterprises Nigeria Limited

Jafas & Sons Motor Enterprises Nigeria Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Female Customer Support Specialist

Location: Lagos

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved.

Requirements

• Experience as a Customer Support Specialist or similar role.
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• B.Sc in Information Technology or relevant Diploma.

Application Closing Date
 23rd December, 2019.