Engineer, Final and User Acceptance Test at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Engineer, Final and User Acceptance Test

Location: Nigeria

Job Description

• Safe guide the network and customers from adverse effects occasioned by network changes.
• Ensure that new nodes, technology, features etc meet expected standard and quality before being allowed to serve customers.
• Ensure adherence to change processes ,Manage the governance of new technology trial processes and policy
• Manage UAT and FAT on all network changes.
• Issue certificate of confirmation for network changes; upgrades, new features, new nodes etc
• Be part of the CAB/CMB network change
• Developed Structured Testing framework for FAT & UAT throughout a project life cycle.
• Benchmarking performance KPIs for FAT and UAT against plans/expectations to ensure that they meet expectations of quality.
• Review and approve First Network Integration (FNI) for new technologies, upgrades and features before final rollout.
• Carry out and manage network node transition from implementation vendor to MS vendor or User department.
• Manage impact of network changes to guarantee customer experience
• Liaise with Customer Experience on network related component of the Net Promoter Score
• Liaise with Customer Experience on network related component of the Net Promoter Score
• Engage with customer relations ensuring that network related customer feedback is resolved and closed
• Perform pre and post impact assessment of network changes to determine if expected results are achieved and ensure no adverse impact on customer experience
• Manage and maintain relationships with internal and external stakeholder
• Engage with MS vendors and internal NWG stakeholders to deliver improved customer experience and customer resolution
• Ensure vendor/contractor compliant with Final Acceptance Certification.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours.

Requirements, Experience & Training
Education:

• First degree in Electrical/Electronic Engineering
• Fluent in English
• Certification in IP/Ethernet Networking or Quality management

Experience:

• Minimum of 3 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium organization
• Experience in FAT/UAT, GSM Network performance management or GSM Network operations.
• Experience in a telecomm industry – Network implementation/Quality/performance/Operations/Optimization/Planning  in the telecommunication sector
• Sound understanding of call and data service architecture and service flow

Training:

• GSM Network QoS.
• FAT/UAT
• RF Planning and Optimizations
• Network implementation and upgrades.
• Network operations.
• Project management.
• Network performance and quality assurance.
• Customer Experience management
• Network Performance |management
• Thorough Understanding of (through professional experience and training) of 3GPP standards and implementation processes, including Universal Mobile Telecommunications Systems (UMTS), Long Term Evolution (LTE), Code Division Multiple Access Technology (CMDA) and Worldwide Interoperability for Microwave Access (WiMax)
• Network performance and statistics
• Vendor management.

Minimum Qualification

• BSc or HND.

Application Closing Date
23rd December, 2019.