Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Startup Soar Consulting Job Recruitment (3 Positions)

Kyosk Digital Services Limited Job Recruitment (3 Positions)

SPIE Oil & Gas Services Job Recruitment (3 Positions)

Extramileage Consults Limited Job Recruitment (14 Positions)

Hobark International Limited (HIL) Job Recruitment (7 Positions)

Seven-Up Bottling Company Limited Job Recruitment (8 Positions)

Perfetti Van Melle Nigeria Limited Job Recruitment (5 Positions)

Oilserv Limited Job Recruitment (7 Positions)

Kinetic Electromechanic Nigeria Limited Job Recruitment (4 Positions)

Malaria Consortium Job Recruitment (10 Positions)

Pawnshop by Bluradish Job Recruitment (3 Positions)

Bell Oil & Gas Limited Job Recruitment (3 Positions)

Virtual Palyn Job Recruitment (3 Positions)

Optimed Pharmacy Job Recruitment (3 Positions)

C & I Leasing Plc Job Recruitment (4 Positions)

FoliXx Hospitality Job Recruitment (8 Positions)

Lington and Bernie Consulting Limited Job Recruitment (3 Positions)

Khenpro Global Services Job Recruitment (8 Positions)

Danish Refugee Council (DRC) Job Recruitment (8 Positions)

Fiberone Broadband (FOB) Limited Job Recruitment (7 Positions)

Lead-Forte Gate College Job Recruitment (3 Positions)

Syntax Technology Job Recruitment (3 Positions)

Cen Global Services Limited Job Recruitment (7 Positions)

MSI Nigeria Reproductive Choices Job Recruitment (3 Positions)

Bridgemead Limited Job Recruitment (3 Positions)

Nigeria Sinotruck Limited Trainee & Exp. Job Recruitment (3 Positions)

Havana Group Graduate & Exp. Job Recruitment (3 Positions)

Canonical Nigeria Job Recruitment (6 Positions)

RSIN Group Job Recruitment (9 Positions)

Polaris Digitech Limited Job Recruitment (6 Positions)

Committed To Good (CTG) Job Recruitment (5 Positions)

Teal Harmony Nigeria Limited Job Recruitment (7 Positions)

Calibration and Non Destructive Services Limited Job Recruitment (3 Positions)

African Union (AU) Job Recruitment (17 Positions)

Pruvia Integrated Limited (PIL) Job Recruitment (18 Positions)

The Change Room Internship & Exp. Job Recruitment (6 Positions)

OPPO Nigeria Job Recruitment (3 Positions)

Duob Recruitment Job Recruitment (4 Positions)

Sun King (Formerly Greenlight Planet) Job Recruitment (9 Positions)

Uridium Technologies Limited Job Recruitment (9 Positions)

HTSF Global Nigeria Limited Job Recruitment (3 Positions)

Food Concepts Plc Job Recruitment (5 Positions)

Lisse Africa Job Recruitment (3 Positions)

Excel and Grace Consulting Job Recruitment (3 Positions)

Proforce Galaxies Limited Job Recruitment (5 Positions)

African Industries Group (AIG) Graduate Trainee & Exp. Job Recruitment (12 Positions)

Fortesoft Systems Limited-NIIT Job Recruitment (7 Positions)

Gomoney Job Recruitment (3 Positions)

Interswitch Group Job Recruitment (3 Positions)

BAT Computer Technologies Limited Job Recruitment (4 Positions)


Contact Centre Agent at Invent Alliance Limited

Posted on Fri 13th Dec, 2019 - hotnigerianjobs.com --- (0 comments)


Invent Alliance Limited is a company specialized in creation of multi-sector and multi-discipline business platforms with specialist partnerships.

We are recruiting to fill the position below:

Job Title: Contact Centre Agent

Location: Lagos

Summary

  • The Contact Centre Agent will be primarily responsible for answering incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information
  • You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone
  • You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Responsibilities

  • Answer incoming calls and respond to customer’s emails
  • Manage and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Manage and update customer databases with the status of each customer.
  • Provide customers with brochures and information packages on products or services.
  • Build customer loyalty by follow-up of customer calls.
  • Evaluate problems of the customers and provide logical lasting solutions.
  • Follow up customer calls where necessary.
  • Upsell products and services.
  • Complete call logs and reports.
  • Other duties as assigned.

Education and Qualifications

  • Minimum of HND / B.Sc in any discipline.
  • Minimum of 1 year experience as a Contact Centre Agent
  • Applicants must be resident within Ajah axis.

Requirements:

  • Exceptional communication skills.
  • Ability to pay attention to details.
  • Empathy
  • Must be very patient.
  • The agent is required to understand company and clients’ products and services in a timely manner.

Application Closing Date
23rd December, 2019.

Method of Application
Interested and qualified candidate should send their CV to: admin@inventallianceco.com using the Job Title as the subject of the email.


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *