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Call Center Agent at a Leading Commercial Bank - Workforce Group

Posted on Mon 13th Jan, 2020 - hotnigerianjobs.com --- (0 comments)


Workforce Group - Our client, a leading Commercial Bank is currently recruiting suitable and qualified candidates for the position below:

Job Title: Call Center Agent

Location: Lagos
Company: Foremost Commercial Bank

Summary

  • We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
  • H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to up sell products when they arise.

Requirements

  • HND / BSc. in any discipline.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in local languages
  • Must be resident in Lagos.

Remuneration

  • Attractive Basic pay
  • Other Benefits: Pension plus HMO.

Application Closing Date
27th January, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

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