Customer Service Supervisor at JERAG Technologies Limited

JERAG Technologies Limited is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Supervisor

Location: Lagos

Job Description

• We seek to employ Customer Service Supervisors that are exemplary to teach our service relationship officers to deliver customer service that is exceptional.

Responsibilities

• Assessing and overseeing relationship officers' activities so as to be able to provide regular performance-related feedback.
• Planning and monitoring daily activities of customer service department.
• Assisting relationship staff with duties where required.
• Take part in training staff in areas of customer service as well as company's policies.
• See to managing cashier coverage while also allowing customers flow so as to ensure proficient customer service is provided.
• Monitoring as well as authenticating exchanges, returns and voids.
• See to investigate and ensure proper resolution of relationship officers' complaints.
• Assisting in the development as well as implementation of customer service policies while also explaining these to other staff and customers as well.
• See to the maintenance of documentation that have to do with customer service department.
• Performing other responsibilities where needed.

Requirements

• First degree of equivalent in Social Science courses.
• Two or more years of work experience in similar position.
• Proficiency in customer service tasks and knowledge of standard office procedures and practices.
• Good and proficient computer skills.
• Good knowledge of standard office equipment.
• Good communication skills; both verbal and written.
• Proficient in telephone etiquette.
• Excellent organizational skills.

Application Closing Date
18th February, 2020.