Female Call Centre Executive at SIMS Nigeria Limited

SIMS Nigeria Limited - We specialize in the assembly, distribution and sales of consumer electronics from major brands such as - Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

We are recruiting to fill the position below:

Job Title: Female Call Centre Executive

Location: Victoria Island, Lagos

Job Description

• The ideal candidate must be smart, highly proficient in spoken english and must possess an appealing accent and good sense of humour.

Core Responsibilities

• Receive phone-calls.
• Provide immediate answers to customers where feasible.
• Re-direct / Escalate Calls for specialized attention
• Pacify Customers with frayed nerves.
• Dis-abuse minds of members of the public on any issue related to the Company.
• Follow up to ensure Customer satisfaction
• Help to burnish the Company’s image
• Manage Company’s phone-based micro Ads/Jingles
• Help to disseminate information to Customers.
• Provide periodic analytical feedback on Customers’ major concerns to ensure proactivity

Required Experience / Qualifications

• B.Sc. / HND in Mass Communication, English, French, Marketing or any other related field.
• Minimum of 2 years’ experience in a similar role.
• At least 5ft 5 Inches Tall
• Ability to speak more than 1 local and 1 foreign languages will be an advantage
• Not less than 35 years

Application Closing Date
28th January, 2020.