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Customers Service Representative at Picadailys Services Multipurpose Co-operative Society Limited

Posted on Thu 16th Jan, 2020 - hotnigerianjobs.com --- (0 comments)


Picadailys Services Multipurpose Co-operative Society Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Customers Service Representative

Location: Rivers

Job Description

  • Manage large amount of incoming calls.
  • Handle complain via phone, email, mail and social media by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Recommend potential product(s)/services to management by collecting information and analyzing members/guest need.
  • Keeping records of members/ guest interactions, transactions, comments and complaints.
  • Contribute to team effort by accomplishing related result as needed.
  • Maintain a positive, empathetic and professional attitude towards members at all times.
  • Providing feedback on the efficiency of the customer service process.
  • Responding promptly to members inquiries, acknowledge and resolve members’ complaint.

Requirements

  • Proven customer support experience.
  • Excellent communication and presentation skills.
  • Female preferable and must be fluent in at least two major Nigerian languages (mandatory).
  • Familiar with office software and phone system and digital marketing.
  • Ability to multitask, prioritize and manage time effectively.
  • Familiar with member’s orientation and ability to adapt/respond to different types.

Application Closing Date
28th January, 2020

How to Apply
Interested and qualified candidates should send their Cover Letter to: [email protected] using the "Job title" as the subject of the email.


  

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