Customers Service Representative at Picadailys Services Multipurpose Co-operative Society Limited

Picadailys Services Multipurpose Co-operative Society Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Customers Service Representative

Location: Rivers

Job Description

• Manage large amount of incoming calls.
• Handle complain via phone, email, mail and social media by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Recommend potential product(s)/services to management by collecting information and analyzing members/guest need.
• Keeping records of members/ guest interactions, transactions, comments and complaints.
• Contribute to team effort by accomplishing related result as needed.
• Maintain a positive, empathetic and professional attitude towards members at all times.
• Providing feedback on the efficiency of the customer service process.
• Responding promptly to members inquiries, acknowledge and resolve members’ complaint.

Requirements

• Proven customer support experience.
• Excellent communication and presentation skills.
• Female preferable and must be fluent in at least two major Nigerian languages (mandatory).
• Familiar with office software and phone system and digital marketing.
• Ability to multitask, prioritize and manage time effectively.
• Familiar with member’s orientation and ability to adapt/respond to different types.

Application Closing Date
28th January, 2020