Customer Care Officer at GL Auto Auction Limited

GL Auto Auction is a pacesetter in online auto auction business in Nigeria. We provide auto auction market place that allows people to pre-bid and participate in exciting LIVE online auctions.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Lagos

Job Summary

• Provide excellent customer support by ensuring clients’ inquiries and concerns are promptly and efficiently addressed.

Principal Duties and Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Provide out-bound emails or calls to distributors and customers to resolve support issues in a timely manner.
• Communicate general guidelines and instructions to Vendors/Dealers/Buyers through email, phone, written correspondence and in person.
• Demonstrate total understanding of company's products, pricing information and promotions so as to easily provide real time information to customers.
• Keep clients up-to-date on newest policies and procedures in order to ensure hitch free business transaction.
• Take orders, calculate charges, and process billing or payments by working with relevant departments.
• Channel difficult complaints to appropriate quarters and follow up squarely to ensure quick resolution.
• Keep records of all conversations including actions taken, in a comprehensible way that will facilitate easy retrieval and reference.
• Generate and prepare relevant reports as required of by the department.

Experience and Qualification

• A first degree or its equivalent in Sales, Marketing or any Social Science discipline.
• CRM or other recognised certifications.
• A minimum of two (2) years relevant experience

Competencies and Person Specification:

• Active listening skills with strong phone and verbal communication skills.
• Ability to multi-task, set priorities and manage time effectively
• High degree of accuracy and attention to detail.
• Critical thinking and problem solving skills.
• Good follow up and follow through skills and should be highly internally driven.
• Possess analytical skills with ability to identify trends and challenges.
• Highly creative with ability to think out of the box.
• A good degree of independence, objectivity and assertiveness; with ability to work with minimal supervision.
• An enquiring mind set consistently seeking innovative ways to deliver without compromising quality.

Application Closing Date
22nd January, 2020.