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Customer Service Manager at Henox Technologies

Posted on Thu 16th Jan, 2020 - hotnigerianjobs.com --- (0 comments)


Henox Technologies is a System Integrations Networking and Communication Solutions Company that was incorporated in 2016 with a wide range of technical competencies, thus providing world-class solutions and services cutting across sales.

We are recruiting to fill the position below

Job Title: Customer Service Manager

Location: Lagos

Job Description

  • Our company is searching for a motivated and experienced Customer Service Manager to lead our customer service department.
  • Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Job Responsibilities

  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective customer loyalty program.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.

Qualifications

  • Bachelor's degree in Business Administration or relevant field.
  • A minimum of 2 years’ proven experience in a customer service position.
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

Application Closing Date
31st January, 2020.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.


  

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