Customer Service Manager at Henox Technologies

Henox Technologies is a System Integrations Networking and Communication Solutions Company that was incorporated in 2016 with a wide range of technical competencies, thus providing world-class solutions and services cutting across sales.

We are recruiting to fill the position below

Job Title: Customer Service Manager

Location: Lagos

Job Description

• Our company is searching for a motivated and experienced Customer Service Manager to lead our customer service department.
• Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Job Responsibilities

• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.

Qualifications

• Bachelor's degree in Business Administration or relevant field.
• A minimum of 2 years’ proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Application Closing Date
31st January, 2020.