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Female Customer Services Representative at Protege Management

Posted on Thu 16th Jan, 2020 - hotnigerianjobs.com --- (0 comments)


Protégé Management - Our client, a reputable FMCG firm is currently recruiting suitably qualified candidate to fill the position below:

Job Title: Female Customer Services Representative

Location: Uyo
Department: Sales

Summary

  • We are looking to hire a Customer Service Representative to help customers with complaints and questions, give customers information about the organisation products, take orders, and process returns.

Job Description & Responsibilities

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.
  • Manage incoming calls
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/team sales targets and call handling quotas.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Go the extra mile to engage customers.
  • Resolve customer complaints via phone, email, mail or social media.
  • Use telephones to reach out to customers and verify account information.
  • Assist with placement of orders, refunds, or exchanges.
  • Utilize computer technology to handle high call volumes.
  • Work with sales & marketing manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.

Requirements and Qualifications

  • Proven customer service experience
  • B.Sc./HND in Business Administration, English, Linguistics, Communication or related field.
  • At least 5 years of experience from roles within customer services.
  • Active listening skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively.
  • Product Knowledge
  • Resolving Conflict
  • Patience
  • Positive Attitude
  • Attention to detail
  • People-oriented
  • Organizational skills
  • Ability to work under pressure
  • Computer Skills

Application Closing Date
28th January, 2020.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] copy [email protected] using the "Job title" as the subject of the email.


  

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