Female Customer Services Representative at Protege Management

Protégé Management - Our client, a reputable FMCG firm is currently recruiting suitably qualified candidate to fill the position below:

Job Title: Female Customer Services Representative

Location: Uyo
Department: Sales

Summary

• We are looking to hire a Customer Service Representative to help customers with complaints and questions, give customers information about the organisation products, take orders, and process returns.

Job Description & Responsibilities

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Manage incoming calls
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Resolve customer complaints via phone, email, mail or social media.
• Use telephones to reach out to customers and verify account information.
• Assist with placement of orders, refunds, or exchanges.
• Utilize computer technology to handle high call volumes.
• Work with sales & marketing manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.

Requirements and Qualifications

• Proven customer service experience
• B.Sc./HND in Business Administration, English, Linguistics, Communication or related field.
• At least 5 years of experience from roles within customer services.
• Active listening skills
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively.
• Product Knowledge
• Resolving Conflict
• Patience
• Positive Attitude
• Attention to detail
• People-oriented
• Organizational skills
• Ability to work under pressure
• Computer Skills

Application Closing Date
28th January, 2020.