Analyst, Third Party Application Support at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Analyst, Third Party Application Support

Ref No: 20000013
Location: Lagos
Job: IT TECH, SEC & OPS
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Grade Range - From: Executive Trainee  Grade Range To: Assistant Banking Officer

Job Objective(s)

• Provide operational support for all Third-Party applications within the Enterprise following IT global best practice and in line with FirstBank Information Security standards.

Duties & Responsibilities

• Conduct proactive monitoring, operation and maintenance of applications to support business operations and ensure compliance to relevant regulatory and industry standards
• Provide technical direction in the area of requirement definition, planning, coordination and implementation of applications
• Ensure prompt and effective delivery of applications to users
• Assist with application configurations and problem and incident management to ensure IT service continuity and supply
• Provide support to all applications in production environment
• Conduct event, fault and performance management
• Contribute to routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
• Ensure all application issues are resolved and documented
• Fulfil service requests and perform routine maintenance and support activities
• Liaise with application vendors and local representatives for support and issues resolution
• Assist in the preparation and documentation of processes and procedures for effective applications support and management
• Ensure that new patches are tested and deployed in accordance with industry best practice
• Escalate and track resolution of users’ issues arising from application usage to the appropriate vendors
• Ensure that changes based on requests for change are well documented while applying change control procedures.
• Identify trends of technical issues and their root cause and work with the application OEM to provide permanent resolution.
• Monitor and ensure that issues logged against the team are promptly resolved and updated on the service request platform
• Perform other duties as may be assigned by the Unit Head, Operation & Maintenance or Head, IT Operations & Infrastructure

Job Requirements
Education:

• Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)

Experience:

• Post NYSC cognate experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online