Database Management Officer at ActionAid Nigeria (AAN)

ActionAid Nigeria (AAN) is a not for profit, non-governmental entity registered with the Nigeria Corporate Affairs Commission. It commenced operations in Nigeria in 1999, while the programmatic operations commenced in January 2000 through a Country Agreement signed with the National Planning Commission of the Federal Republic of Nigeria.

ActionAid is an anti-poverty agency that prioritises works with the poor and excluded; promoting values and commitment in civil society, institutions and governments with the aim of achieving structural changes in order to eradicate injustices and poverty in the world. ActionAid Nigeria is an affiliate of ActionAid International, an International Non-Governmental organisation registered in The Netherlands with its headquarters in Johannesburg South Africa. ActionAid International works in more than 40 countries in Africa, Asia, Europe and the Americas.

To effectively implement our new strategy, Take Action: End Poverty (2014–2018), ActionAid Nigeria is inviting applications from qualified candidates to fill the position of Database Management Officer positions to support the implementation of the new Country Strategy and contribute to our new fundraising initiatives.

Job Title: Database Management Officer

Location: Lagos
Grade: 5

Responsibilities

• Reports to the Fundraising Advisor
• The job will involve providing technical database support to deal with data and system management tasks. Take responsibility for a range of database system administration and data management tasks on the Customer Relationship Management (CRM) database.
• Provide technical support and assistance to the Supporter Care Officer while supporting the efficient operation and management of the supporter database.
• Ensure accurate entry and validation of sponsors’ data.
• Ensure timely and regular processing of electronic payments made by supporters
• Ensure accurate reconciliation of sponsorship data from banks and supporters.
• Provide ongoing technical support to supporter care officer in order to ensure speedy and efficient resolution of queries from supporters.
• Providing technical support to support services officer in office administration and provide other administrative duties.
• Responsible for performing data analysis and preparation of reports as at when required.
• Perform monthly review of the donor database and ensure supporter contact details are accurate and set up systems for ensuring this happens every half yearly.
• Work with the supporter care team to provide monthly reports for renewal and other follow up processes.
• Provide IT support in facilitating conferences and meetings.
• Reporting on a regular basis on technical matters to the IT unit and on operational matters to Fundraising Unit.
• Any other responsibilities assigned by the line manager.
• Increase visibility for community sponsorship on Facebook, LinkedIn, Twitter and all other VERIFIABLE Social Networks
• Internal Relationships: Sponsorship team, Finance Team, IT Team and LRP&P team
• External Relationships: Community Sponsorship Supporters

Requirements

• Bachelor’s degree in Computer Science or Information Technology
• At least three years post NYSC experience
• Two years’ experience in a similar position in the development sector
• Experience of using a range of tools and applications for data reporting and manipulation eg Excel, Access, FastStats, SQL etc
• Experience in IT support services.
• Conversant with setting up audio-visual equipment.
• Strong communication and writing skills
• Excellent documentation skills
• Ability to multi task
• Excellent planning and prioritization skills
• A person of integrity, creative and takes initiative, able to work effectively in a diverse team environment
• Willing to work additional hours at crucial times.
• A self motivated person able to work with minimum supervision

Desirable

• Membership of relevant professional Institute
• Experience of providing user support and training.
• Experience of using a CRM database system.
• Experience in generating analytical reports from databases.
• SQL programming skills highly desirable
• Highly numerate and accuracy skills
• Able to effectively promote the AAN’s mission values, and objectives

Application Closing Date
10th March, 2014

Method Of Application
Interested and qualified candidates should:
Click here to download the application form, the downloaded form should be sent as an MSWord attachment to: [email protected]. Only Electronically submitted forms will be entertained. Scanned application forms will be disregarded.Subject line of emails must state clearly the Name of Applicant and Job Title of position applied for e.g. Sunday, Joy: Database Management Officer. ActionAid offers competitive terms of employment. Applications from women are particularly welcome.