Customer Service Officer at PecanTrust Microfinance Bank Limited

PecanTrust Microfinance Bank Limited is a Central Bank of Nigeria Licensed, for-profit making institution dedicated to supporting early stage, small and medium-sized enterprises ‘SME’, the informal working class and low income families through providing access to finance, entrepreneurship training, a network of mentors and facilitating business partnerships.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Key Responsibilities

• Open and maintain customer accounts in line with all the required documentation.
• Manage fixed deposit customers
• Draft & send regular customer engagement bulk SMS & emails
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, adjustment and following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Welcome visitors and customers into the banking hall
• Keep records of customer interactions, process customer accounts and file documents
• Answering calls and responding to customer emails
• Assist with placement of orders, refunds, or exchanges
• Inform customer of deals and promotions
• Sell products and services
• Compile reports on overall customer satisfaction.

Key Requirements

• BSc from a credible university
• Minimum of 1 year banking experience
• Proven customer support experience
• Excellent computer Skills
• Excellent communication and presentation skills
• Very neat appearance
• Preferably a female
• Experience in microfinance banking operations would be an advantage.

Application Closing Date
10th February, 2020.