Front Desk Officer / Customer Relations at Owens and Xley Consults

Owens and Xley Consults - Our client in the fashion industry is looking to hire a qualified candidate for the role of:

Job Title: Front Desk Officer / Customer Relations

Location: Lekki, Lagos
Job Type: Full time

Job Responsibilities

• Be in constant communication with prospective customers via calls, messages, networking events and the use of social media with the goal of generating sales
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customer needs and provide assistance and information on product features
• Providing customers with accurate and timely sampling, costing, lead time and delivery information as needed. Working with the production team
• Attend to phone calls from customers and resolve enquiries, queries, emails or other means as directed
• Receive all walk in customers and direct them to the appropriate department. Ensure they are properly attended to.
• Provide support to prospective clients on enquiries and after sales services and follow up administration to ensure professionalism in services
• Submit weekly reports to Operations Manager

Requirements

• Ability to communicate clearly (Great communication and problem solving skills)
• Self control
• Exceptional computer skills
• A friendly and professional demeanor
• Team player.

Qualifications

• BSc / HND
• Fluent in written and spoken English.

Remuneration
N60,000 / month.

Application Closing Date
28th January, 2020.