Quality Assurance / Renewals Executive at Total Health Trust Limited (THT)

Total Health Trust Limited (THT), Nigeria’s leading Health Maintenance Organization (HMO) was founded in 1997 and commenced operations in June 1998. Renowned by our stakeholders for our reliability, we have been connecting our members to healthcare providers since 1998. Our unrivalled 18 years industry track record has seen us build a formidable reputation in Nigeria and we remain the HMO of choice for over 300,000 members and over 500 corporate clients and government institutions. We were the first HMO to be registered in Nigeria and 18 years later, we are still number one in the market. We are one of the very few HMOs that can boast the financial and technical backing of a world class company – Liberty Health (a member of the Liberty Group).

We are recruiting to fill the position below:

Job Title: Quality Assurance / Renewals Executive

Location: Lagos

Job Description

• Generate samples of business data from applications processed.
• Review and generate reports from daily tasks on processed applications.
• Generate and prepare trend analysis report at required frequency (daily, weekly, monthly, quarterly and annually).
• Auditing and follow up on enquiries, issues resolutions and treatment of complaints.
• Auditing of all received correspondences.
• Ensure all errors are identified, escalated and fixed within an allowable timeline within the unit.
• Ensure proper documentation of gaps/ variation identified, root cause and corrective measures for such variations.
• Processing of Renewals for Existing Businesses.
• Vetting of Existing Business Premiums and subscription
• Review the validity and status of Business Subscription
• Reviewed, approved and monitored the implementation and effectiveness of corrective action plans.
• Performed Quality Process Reviews to help ensure that operations in departments are prepared for external inspections and audits.
• Execute audits of work processes and measure quality data for review to ensure finished product complies with quality standards prior to delivery.
• Provide analysis of data and recommend preventative or corrective action to maintain adherence to quality standards
• Identify compliance issues and areas for corrective/preventive action and follow up to assess the proper identification of problem cause and implementation of effective countermeasures.
• Maintains operations by following policies and procedures and reporting needed changes.
• Generate, prepare and present audit report to Manager.
• Carry out any other tasks as assigned.
• Work with other team members in the unit.

Qualifications

• Minimum of a Bachelor's Degree.
• 2-3 years of work experience in related operations

Other Requirements:

• Attention to details, strategic thinking and analysis
• Good communication skills (verbal and written).
• Strong Presentation and Organizational skills.
• Numerical Analysis and Problem Assessment, Judgment and Decision making.
• Timeliness
• Writing
• Multi-tasking
• Compliance
• Teamwork.
• Proficient in Microsoft office suites (word, excel, power point and outlook).

Application Closing Date
3rd February, 2020.