Customer Experience Representative at Pointsource

Pointsource is an ICT firm involved in Gadget Sales, Web Services and Tech Consultancy.

We are recruiting to fill the position below:

Job Title: Customer Experience Representative

Location: Lagos

Qualifications and Requirements

• Minimum of OND in Marketing, Business Administration, Computer Science or related discipline
• Minimum of 1-3 years experience
• Must possess excellent written and communication skills.
• Persuasive personality with outgoing positive attitude Demonstrated aptitude for problem-solving; ability to determine solutions for customers
• Result driven, timely, innovative with good negotiating skills
• Ability to self-motivate and multi-task, work independently or within a team
• Proficiency in using Microsoft Applications such as Word, Excel
• IT & Phone savvy.

Responsibilities

• Receives customers' requests by telephone / mail, analyzes requests and respond accordingly
• Assists in resolving customer problems and complaints.
• Recruit new customers and do follow up
• Digital marketing & Cold calling
• Involve in all forms of advertisement drive.
• General office duties.
• Applicants must have a Government issued ID, Original School Certificate and reside in Lagos, preferably within 15km of Ikeja.

Remuneration

• In return, we offer a competitive salary. Salary plus Commission plus Bonus and opportunity to progress your career.

Application Closing Date
16th February, 2020.