Graduate Technical Support Intern - (SME) at MainOne Cable Nigeria

MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.

MainOne Cable's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: Technical Support Intern - Edo State (SME)

Location: Edo
Department: Commercial
Job Type: Contract

Responsibilities
The Technical Support Intern will be responsible for the following functions:

• Configure, test and provide assistance to customers on CRM platform.
• Coordinate 3rd party installation and support activities.
• Run weekly reports on incidents – opportunities and complaints in Benin City.
• Network management and monitoring.
• Perform 1st level fault troubleshooting tasks.
• Liaise with transmission and fibre planning teams for surveys and installations.
• Liaise with vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams.
• Critically analyse customer complaints and issues with a bid to providing lasting solution.
• Perform on-site troubleshooting when required.
• Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

• BSc / HND in a relevant study.
• Excellent communication skills.
• Multitasking skills.
• CCNA will be an advantage.
• Previous experience in a similar position is an added advantage.
• Minimum years of Experience: 1

Demands of the Job:

• Constant communication to customers is required to understand requests, complaints and follow up on unresolved issues.
• Working after office hours may be required.
• Job requires a lot of patience.

Application Closing Date
Not Specified.