Customer Service Representative at Nextzon Business Services Limited

Nextzon Business Services Limited - Our client is a certified interior and exterior design and beautification company, providing world-class services, ranging from space planning, layout planning & design, interior decoration including furniture and fitting, finishing and installation, smart homes automation and lightening.

They are seeking to fill the under-listed position:

Job Title: Customer Service Representative

Job ID: MCL - 005
Location: Lagos
Division / Department: Administration
Reports to: CEO
Job Type: Full-time

Job Description

• We want to fill the above role with someone who's naturally talented, who cares about the products sold by the company, and the consumers it serves.
• If you have excellent communication skills, can effectively multi-task, have the working knowledge of Microsoft packages, and prefer a friendly, cheerful, and enjoyable work environment, then you may be the one we're looking for.

Responsibilities

• Welcoming customers and visitors to the showroom
• Responding and assisting customers with their questions or concerns regarding their purchase.
• Ensuring every customers’ deliberations are reported correctly in the customer service module so that all customer negotiations are documented electronically for future correspondence.
• Ordering and tracking product parts from the manufacturers until customers concerns are resolved.
• Having a previous customer service experience while providing an empathetic tone of voice and always maintaining a professional, positive attitude.
• To attend to any other directive which the CEO may assign.

Job Requirements

• Preferred candidates should have a minimum of HND / B.Sc. in a recognized institution
• Minimum of 4 years of practical experience as a Customer Service Representative is required
• Must be prepared, willing and able to work weekdays, weekends and holidays without any scheduling restrictions.
• Must have exceptional verbal communication skills and show high professionalism and common courtesy both in electronic and physical format.
• Must be familiar with Windows computer programs & able to accurately type a minimum of 35 wpm.
• Ability to apply common sense and carry out detailed written or oral instructions with minimal supervision.
• Must be able to work effectively as part of a growing team, working together towards common goals.
• Prior retail, hospitality and / or call centre experience a plus

Remuneration
Competitive.

Application Closing Date
6th March, 2020; COB

How to Apply
Interested and qualified candidates should:
Click here to apply online

Important Information / Notice

• If you want to be a part of this unique team, kindly send in your cover letter and resume quoting the reference number of the position of interest on your application.
• Only those who meet the above criteria need to apply.
• Shortlisted candidates will be contacted in due course.