Order Processor at Supermart Express Services Limited

Supermart Express Services Limited is the largest online supermarket and same-day grocery delivery service in Nigeria. We are building the best way for people to shop for groceries and everyday essentials. Using their phone or PC, our customers can order online and have their groceries delivered to their office or home is in as early as 3 hours after order.

We are recruiting to fill the position below:

Job Title: Order Processor

Location: Lagos

Job Description

• Manage flow of customer orders from initiation to delivery
• Liaise with Customers, Personal Shoppers, and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
• Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers
• Determine the best delivery method for each delivery
• Negotiate rates with logistics service providers
• Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customers order
• Proactively resolve issues as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners
• Prepare an end-of-day report with accurate and complete information
• Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
• Lead or participate in cross-functional initiative
• Ensure sharing of best practice among the team to drive efficiency.

Qualifications

• A University degree in any discipline
• 1-3 years' experience
• Experience in Operations, Logistics, eCommerce, Retail is preferred but not required.

Additional Information:

• Must be computer literate
• Must have his/her own personal laptop.
• Excellent analytical thinking
• Knowledge of or willingness to learn new productivity tools
• High level of initiative with ability to self-manage
• Excellent written and verbal communication.

Application Closing Date
27th March, 2020.

Method of Application
Interested and qualified candidates should send their CV to: careers@supermartng.com clearly indicating the "Job Title" as subject of your mail.

Note

• Candidates living around Victoria Island, Obalende, Lekki, Oworo, Ajah, Ikoyi, Surulere, Adeniji and Yaba will be considered.
• Candidates must be ready to resume immediately.