Host / Hostess (Waiter / Waitress) at Clear Essence California Spa & Wellness Resort

Clear Essence California Spa and Wellness Resort located on 13 Alexander Road is a boutique hotel and spa catering to enrich the lives of the affluent. Positioned in heart of Ikoyi, the resort provides an easy access and a welcoming ambience to refresh, renew, and restore oneself. The cosmetics brand Clear Essence has expanded their horizons into the hospitality industry providing the African community with an exclusive five star experience.

We are recruiting to fill the position below:

Job Title: Host / Hostess (Waiter / Waitress)

Location: Lagos

Job Description
We are seeking to employ the services of qualified candidates to fill this role

Job Overview

• Ensure all tables are fully set-up and all service stocks are adequate, and cleanliness meets standard.
• Be able to serve food and alcoholic beverages to guests at the bar and restaurant and deliver service in a friendly and courteous manner
• Be able to prepare alcoholic beverages and drinks for guest according to specified recipes using measuring systems, ensuring that the bar area is clean and well maintained at all times.
• Be able to deliver food and drinks to guests in an efficient and professional manner maintaining the standards required.
• Ensure the cleanliness and hygiene of the restaurant and bar areas in compliance with the Company standards and regulations.
• Be able to communicate well with guests efficiently and deal promptly with guests complaints that might arise.
• Must be proficient in product knowledge, both for food and beverages, including wine list, and be able to suggest menu as well as up-sell to attract higher average cheques.
• Be able to ensure the correct handling procedures to minimize china and glassware breakage and food waste.
• Perform multi-task functions and exhibit excellent problem solving skills in relation to dealing with guests.
• Maintain and promote hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
• Possess the ability to listen and find solutions to guests’ issues and answer inquiries pertaining to facility amenities and services.

Education / Qualification

• A certified or experienced Food & Beverage Host/Hostess (Waiter/Waitress).
• A certificate in Hospitality Management will be an added advantage.

Experience:

• Substantial Food & Beverage background within the hotel industry, with a minimum of 3 years work experience – that is, working knowledge of restaurant and bar service.
• Previous experience working as a Waiter/Waitress in a medium to large hotel will be an added advantage.

Personal Attributes:

• Excellent written and verbal communication skills
• Demonstrate accuracy and thoroughness, and exhibit sound judgment
• Ability to develop and maintain gracious and efficient customer service
• Ability to deliver superior and consistent guest experience through.
• Manage competing demands and able to deal with frequent change, delays, or unexpected events
• Attention to detail and a commitment to high standards of delivery
• Excellent organizational skills and ability to improve and promote quality
• Self-motivated and exhibit calmness under pressure, with a flexible approach
• Only Candidates with the required qualification, experience and attributes will be considered.

Application Closing Date
30th April, 2020.