Call Center Agent at Lead Enterprise Support Company Limited

Lead Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Lagos

Role Purpose

• Responsible for receiving and resolving queries from various sources such as corporate customers, retails customers, distribution partners and providers.

Responsibilities

• Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
• Obtain client information by answering telephone calls; interviewing clients; verifying information.
• Respond to all Enrollee and Provider inquiries and handle any complaints.
• Provide information about company products and services.
• Receive and handle customer complaints.
• Seek resolution of customer queries.
• Take telephone calls on behalf of LAP HMO in order to fulfil customer requirements.
• Have the most up to date information on all plans of LAP HMO and be able to help customers in a quick and friendly fashion.
• Maintain communication equipment by reporting any faults promptly.
• Maintain and improve quality results by adhering to standards and guidelines.
• Develop tactics to deepen relationships with clients through regular interactions.

Minimum Qualifications

• This role requires a first Degree or its equivalent Diploma qualification BA/BSc/HND.
• A nurse or related field would be an added advantage.
• Requires between 2-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies:

• Possesses current knowledge of the profession.
• Knowledge of the business
• Good customer service management
• Good Phone Skills.
• Good Analytical skills.
• Commitment to Task. 

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email.