Customer Service Desk Officer 1 at the International Committee of the Red Cross (ICRC)

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organisation whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance.

We are recruiting to fill the position of:

Job Title: Customer Service Desk Officer 1

Location: Adamawa

Job Description

• Under the supervision of the Logistics Site Manager, the Customer Service Desk Officer 1 (in the OSCAR system environment) ensures that requests are handled efficiently and effectively to meets needs in the field.
• S/he also makes information about potential or firm orders available to other logistics staff and those requesting services.

Main Duties and Responsibilities

• Reception of Supply Requests (SR) from departments on JDE
• Processes requisition orders according to the ICRC`s logistics and financial procedures (Various approvals, AoE).
• Provides assistance to requester in case data in the SR is incomplete, process SRs for approval.
• Ensures that the priorities set by the Logistician are followed.
• Contributes to the supply chain support for an assigned geographical area or specific group of products.
• May act as a statistician.
• Updates logistics dashboard and provides statistics.
• Deals with inquiries regarding SR status and provides feedback to the requester
• Decides for procurement mode (Sourcing) in collaboration with the logistician
• Forwards necessary SR to ABJ, JOS, MIU and follows up until the arrival of the shipment
• Establishes and maintains the documentation process for tracking and monitoring SRs
• Assigns and follows up the status of Requests (SR) through the STM and close Requests
• Ensures all relevant supporting documentations are attached and uploaded in the SR / SP in JDE in order to close the order.
• Ensures completed orders are of auditable quality

Education and Experience Required

• University degree in logistics, administration or equivalent
• Good command (Spoken and Written) of English & the local working language(s)
• Very Good computer skills; proficient in Excel and Word
• Driving license class B
• Knowledge of the geographical area of operation
• Familiarity with JDE or similar ERPs
• 3 years working experience in supply chain management or similar logistics roles

Desired Profile and Skills:

• Proactivity and flexibility
• Capacity to carry out complex activities
• Good communication and Negotiation skills
• Ability to work independently and sense of initiative
• Willingness and ability to learn

Application Closing Date
16.30h, 27th March, 2020.

How to Apply
Interested and qualified candidates should send their Curriculum Vitae and contact details of three referees to: ABJ_Recruitment_Services@icrc.org clearly indicate "ABJ202000129 Customer Service Desk Officer 1 Yola" as the subject of your application (Applications intended for this role without this subject will not be treated).

Note

• In the body of the mail, please indicate the following in the format as seen:
  • Qualification(s)
  • Current location
  • Languages you speak
  • Years of relevant experience
• Late application will not be considered.
• Only short-listed candidates will be contacted.
• Equal opportunities shall be provided to all employees and applicants for employment based on their demonstrated ability and competence without discrimination based on race, colour, religion, sex, nationality, status, disability etc.
• Female candidates are encouraged to apply.
• However, ICRC will not request for any monetary payments from applicants at any stage of the recruitment process.